General Manager
4 days ago
We are seeking an experienced General Manager to lead our Hotel Indigo Everett team. As a key member of our management team, you will be responsible for the overall direction, coordination, and leadership of all departments in the property.
Key Responsibilities:- Provides overall direction, coordination, and leadership for all departments in the property
- Primary support for all group sales outreach, negotiations, planning, and service
- Direct liaison to all community organizations, city officials, industry associations, and public relations entities
- Ensures all applicable standards, policies, and procedures are fully implemented in all departments
- Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
- Creates and monitors annual operating goals, addressing all the drivers (Financial, Guests, Infrastructure, and Learning and Growth)
- Works with department leaders to meet or exceed established budgetary guidelines for the hotel. Establishes sound pricing policies for guest services. Reviews and approves operating expenses. Develops and implements strategies to enhance profitability and revenue generation
- Directs the accurate and on-time preparation, production, and distribution of all required reports
- Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping, and capital improvements
- Analyzes guest feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
- Promotes the property by building and maintaining an active and visible position in the local community and with industry partners
- Selects, supervises, trains, develops, schedules, disciplines, and counsels staff. Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards
- Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
- Conducts training on job standards and areas of responsibility as needed
- At least 5 years progressive experience in a General Manager role at a property of similar size and level of service
- Working knowledge of all applicable laws, codes, and regulations
- Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests, or the general public
- Strong general management skills, including time management, information analysis, planning, and organizing, decision making, problem solving, and delivery of results
- Strong financial management skills, including budget management, expense control, forecasting, and analysis of financial statements
- Strong people management skills, including coaching, motivating, delegating, scheduling, and relationship-building
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues.
We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and values. Our commitment to creating a fun, dynamic, and nurturing work environment has earned us recognition as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal.
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General Manager
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