Guest Service Representative

4 days ago


Everett, Washington, United States Delta Hotels by Marriott Seattle Everett Full time
About the Role

We are seeking a highly skilled Guest Service Representative to join our team at Delta Hotels by Marriott Seattle Everett. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a memorable experience for our guests.

Key Responsibilities
  • Provide outstanding guest service by delivering accurate and timely information and services
  • Maintain a professional, friendly, and helpful demeanor at all times
  • Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs
  • Communicate effectively in the English language in writing and verbally
  • Manage one's time in order to meet productivity standards
  • Adapt to constantly changing situations and personalities ensuring quality service to all guests
About Us

At Delta Hotels by Marriott Seattle Everett, we align our people with their passion, providing award-winning service and memorable experiences. We are exceptional partners to one another, our guests, and our communities.

What We Offer
  • A competitive hourly rate of $19.41 to $21.51 per hour
  • A comprehensive benefits package, including paid time off, insurance, and a 401(k) plan
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
Requirements
  • High school diploma or equivalent
  • At least one year experience providing customer service directly to the public
  • Knowledge of principles of providing customer service, including customer needs assessment and evaluation of customer satisfaction
  • Ability to communicate effectively in the English language in writing and verbally
Physical Requirements

This role requires the ability to stand for up to 8 hours, visual acuity to analyze written information and view computer terminals, and ability to express and exchange information by means of the spoken word.



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