Hotel Front Desk Representative

1 month ago


Philadelphia, Pennsylvania, United States Hilton Garden Inn Center City Philadelphia Full time
Hotel Front Desk Agent

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Hilton Garden Inn Center City Philadelphia. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:
  • Guest Welcome and Check-in: Greet guests warmly, check them in, and provide them with accurate information about their stay, including room numbers and amenities.
  • Account Management: Maintain accurate records of guest account information, including room bookings, rates, and special requests.
  • Customer Service: Respond to guest inquiries and resolve any issues or complaints in a professional and courteous manner.
  • Communication: Collaborate with the housekeeping department to ensure guest rooms are ready and available.
Requirements:
  • Experience: At least one year of experience in a similar role in the hospitality industry.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Education: High school graduate or equivalent.

We offer a competitive salary and benefits package, as well as opportunities for growth and development in a dynamic and supportive team environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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