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Hotel Front Desk Representative

1 month ago

Philadelphia, Pennsylvania, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Philadelphia Residence Inn. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Process all check-ins and check-outs, ensuring accuracy and efficiency.
  • Handle guest complaints and concerns, ensuring a positive guest experience.
  • Adhere to hotel policies and procedures, including payment, cash handling, and credit policies.
  • Generate and distribute daily reports to designated departments and personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
Requirements
  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.