Hotel Front Desk Representative
4 weeks ago
We are seeking a highly skilled and enthusiastic hotel front desk agent to join our guest services team at HHM Hotels.
Key Responsibilities:
- Provide exceptional customer service to guests, ensuring a warm welcome and a smooth check-in and check-out process.
- Manage guest accounts, handle customer complaints, and respond to inquiries in a professional and courteous manner.
- Communicate effectively with housekeeping to ensure guest rooms are ready and available.
- Process incoming calls, online and in-person room bookings, and answer questions about guest needs.
Requirements:
- Strong customer service skills, with the ability to handle stressful situations and provide excellent communication skills.
- Previous experience in the hotel industry or a related field is preferred.
- Proficiency in Microsoft Office and reservation management systems.
- High school graduate or equivalent.
What We Offer:
A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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