Front Desk Supervisor

5 days ago


Philadelphia, Pennsylvania, United States Cambria Hotel Philadelphia Downtown Full time
About Us

Cambria Hotel Philadelphia Downtown Center City is committed to delivering exceptional service to our guests. Our 223-guest room hotel features 1,700 square feet of flexible space, on-site catering options, and a dedicated team of associates who are passionate about providing outstanding service.

Job Summary

We are seeking a highly motivated and organized Front Desk Supervisor to join our team. The successful candidate will be responsible for managing the front office operations, ensuring customer satisfaction, and meeting/exceeding financial goals. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional service.

Responsibilities
  • Manage the front office operations, including guest registration, check-in, and check-out processes.
  • Ensure that all guest interactions are conducted in a friendly and professional manner.
  • Monitor and control the front desk area, including the cash handling and credit card processing.
  • Supervise and train front desk staff to ensure that they are providing excellent customer service.
  • Resolve guest complaints and concerns in a timely and professional manner.
  • Perform other duties as assigned by the Front Office Manager.
Requirements
  • High school diploma or equivalent required; college degree preferred.
  • One year of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Ability to lift up to 25 pounds and stand for long periods of time.
Benefits

Cambria Hotel Philadelphia Downtown Center City offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings plan and paid time off. We also offer a wide range of discounts and perks, including hotel room discounts and pet insurance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and organized individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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