Retail Operations Leader

2 weeks ago

GondrecourtleChâteau, Grand Est, United States LUXOTTICA OF AMERICA INC Full time

Requisition ID:

Store #:

Position: Full-Time

Total Rewards: Benefits/Incentive Information

At Luxottica of America Inc, we are dedicated to providing an exceptional optical shopping experience for families. Our goal is to make every visit enjoyable and inspiring, ensuring a seamless experience regardless of how our customers choose to shop. We offer flexible work schedules and competitive compensation packages that include medical and dental benefits, employee discounts on eyewear, tuition reimbursement, and paid time off. We take pride in fostering a culture that prioritizes and invests in our people. As a rapidly expanding brand, we seek individuals who are passionate, enthusiastic, and committed to growth. Being part of an industry leader opens numerous opportunities for career advancement within Luxottica and beyond.

GENERAL FUNCTION

Our mission at Luxottica of America Inc is to ensure customer satisfaction by making it easy and enjoyable to see and look great. The Retail Operations Leader plays a crucial role in achieving this mission by guiding a team of high-performing associates to deliver an outstanding experience to every customer while meeting the brand's goals and commitments.

MAJOR DUTIES AND RESPONSIBILITIES

• Ensures team members provide an exceptional customer experience consistently by modeling and coaching effective practices.

• Establishes clear expectations for the store and team members to be customer-ready.

• Aids team members in understanding that adhering to effective practices and being customer-ready are vital for delighting customers.

• Manages the flow on the sales floor, ensuring a welcoming environment for every customer and team member.

• Collaborates with team members to create actionable plans for immediate and long-term development.

• Holds team members accountable for their development plans and commitments.

• Provides timely, motivating, and constructive feedback to team members.

• Cultivates a culture that emphasizes simplicity, enjoyment, and style.

• Conducts annual performance evaluations and monthly coaching discussions with all team members.

• Possesses a thorough understanding of the key factors that drive success within the business.

• Identifies opportunities for improvement and formulates action plans accordingly.

• Recognizes that customer experience is the primary driver of results.

• Develops a professional relationship with the optical doctor, where applicable, to ensure a seamless eye exam experience.

• Meets regularly to review performance and collaborate on strategies to enhance both the doctor and retail business.

• Maintains a positive and productive relationship with the Target Host to support business growth.

• Regularly discusses performance and collaborates on strategies to enhance retail operations.

• Recruits top talent and maintains a pool of potential candidates.

• Understands the work patterns of high-performing team members during peak traffic times.

• Creates schedules based on business trends, forecasts, and customer traffic.

• Takes ownership of the business and adjusts schedules as needed to meet operational demands.

• Completes payroll on a weekly basis.

• Manages new hire and personnel change documentation.

• Responsible for the store's shrink percentage.

• Conducts physical inventory biannually.

• Completes monthly store visit forms for review with relevant teams.

• Ensures adherence to all operational policies and procedures, including merchandising and store presentation, as well as timely implementation of approved marketing initiatives.

• Guarantees accurate completion of all sales transactions and effective use of sales strategies and resources.

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent experience.

• 3+ years of experience in customer service or retail.

• Entrepreneurial drive for achieving results.

• Strong critical thinking skills.

• Experience in recruiting, selecting, and developing talent.

• Proficient selling skills.

• Ability to motivate and influence others.

PREFERRED QUALIFICATIONS

• Opticianary License or American Board of Opticians Certification.

• 3+ years of management or supervisory experience.

Employee compensation is determined by various factors, including geography, experience, qualifications, skills, and local minimum wage requirements. Additionally, a competitive bonus and/or commission plan may be offered, complementing a comprehensive total rewards package. Benefits may include healthcare, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

  • Retail Operations Leader

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States Fresh Thyme Market Full time

    If you have a sincere passion for enhancing the lives of individuals through healthier choices, consider joining us as we strive to be a reliable source in our communities, providing authentic products at reasonable prices throughout the Midwest. If you are eager to engage in an atmosphere that assists shoppers in discovering genuine, affordable options to...

  • Retail Operations Leader

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States JoAnn Full time

    **OVERVIEW**The primary duty of the Retail Operations Leader is to enhance sales performance while serving as a motivating figure and exemplary model for the team. This individual fosters a culture of coaching, development, and inspiration, ensuring that the team aligns with JOANN's overarching mission and vision. The Retail Operations Leader empowers their...

  • Retail Operations Leader

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States Baskin Robbins Full time

    At Baskin Robbins, we take pride in serving up smiles and delicious treats every day. Our team members are the heart of our operations, working together to create a welcoming environment for our guests. Join us in making every day a little sweeter!BenefitsWe offer a delightful array of benefits designed to enhance your experience with us:Complimentary ice...

  • Retail Operations Supervisor

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States Central Network Retail Group Full time

    Position Overview:The Retail Operations Supervisor is a pivotal role within our organization, responsible for ensuring exceptional customer experiences while leading a team of associates. This position encompasses the overall management of store operations during the absence of senior management, focusing on fostering a culture of excellence and operational...

  • Retail Operations Supervisor

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States United Natural Foods Full time

    Position Overview - Retail Operations SupervisorAs a key player in our retail management team, the Retail Operations Supervisor will be instrumental in fostering a positive work environment and driving operational excellence.Key Responsibilities:Collaborate with the Store Manager and department leaders to establish and achieve financial targets.Conduct...

  • Retail Sales Leader

    5 days ago

    Gondrecourt-le-Château, Grand Est, United States Le Creuset Group Full time

    Job SummaryWe are seeking a highly motivated and experienced Retail Sales Leader to join our team at Le Creuset Group. As a Key Holder, you will play a critical role in supporting the store in delivering excellence in sales, service, and operations.Key ResponsibilitiesDrive business results by maximizing daily sales plans and productivity goals, and...

  • Retail Operations Manager

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States United Natural Foods Full time

    Job Overview - Retail Operations ManagerAs a pivotal role within our organization, the Retail Operations Manager is responsible for overseeing the daily functions of our retail locations. This position is essential for driving performance and enhancing customer satisfaction across various stores.Key Responsibilities:Collaborate with store leadership to...

  • Operations Leader

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States Domino's Pizza LLC Full time

    Position: Operations Leader. Are you prepared to play a vital role in a thriving establishment? We are seeking dynamic, enthusiastic individuals with experience in the pizza industry or a related field to become part of our management team. As a prominent franchise, we offer opportunities for growth in roles such as Operations Leader, Manager, and Restaurant...

  • Retail Operations Supervisor

    3 days ago

    Gondrecourt-le-Château, Grand Est, United States Kindthread Full time

    At Kindthread, we are dedicated to transforming the retail landscape for healthcare apparel. Our mission is to deliver exceptional products and services to healthcare professionals, ensuring they feel confident and supported in their roles.Core Values:- The attire we choose influences our mindset.- Our mindset impacts our effectiveness.- Our effectiveness...

  • Retail Operations Supervisor

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States Tumi Full time

    About UsEstablished in 1975, TUMI is committed to delivering exceptional business, travel, and luxury essentials designed to enhance every facet of a mobile lifestyle. Our brand seamlessly combines functionality with innovation, serving as a trusted companion for travelers and creators pursuing their passions. With a presence in over 75 countries and...

  • Retail Operations Supervisor

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States Guess Full time

    Retail Operations Supervisor Job OverviewReports to: Store ManagerSupervises: Assists management with all sales associates, desk associates, stock associatesAbout Our Company: We are a leading retail brand seeking a Retail Operations Supervisor to enhance our team. This position focuses on ensuring an exceptional customer journey, fostering the growth and...

  • Retail Operations Supervisor

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States Spencer Gifts Full time

    Compensation Structure:$16.75 per hour (based on qualifications and experience)Employee Benefits:Paid Sick Leave in MinnesotaPremium Pay for Setup and TeardownEnd of Season Bonus PayAll bonus and pay programs contingent upon qualificationsCompany: Spencer GiftsThe Retail Operations Supervisor assists the Store Manager in the recruitment, setup,...

  • Operations Leader

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States Blank Street, Inc. Full time

    About Blank Street, Inc.At Blank Street, we understand the significance of daily rituals, and we strive to enhance those moments through exceptional experiences. With our coffee shops located throughout the US and UK, we are dedicated to elevating the traditional grab-and-go coffee experience into something truly remarkable, characterized by quality,...

  • Retail Operations Supervisor

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States DICK'S SPORTING GOODS INC Full time

    Join DICK'S SPORTING GOODS INC and transform your enthusiasm for sports and outdoor activities into a fulfilling career. Our commitment is to foster a culture that values diversity and inclusivity, mirroring the communities we engage with.Our Mission: We aim to empower individuals to enjoy and protect our natural resources, ensuring that everyone has the...

  • Assistant Store Leader of Customer Experience and Operations

    7 days ago

    Gondrecourt-le-Château, Grand Est, United States Tapestry Full time

    Job Title:Assistant Store Leader of Customer Experience and OperationsJob Summary:We are seeking a highly skilled and experienced Assistant Store Leader to join our team at Tapestry. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and leading a team of sales associates to...

  • Retail Operations Supervisor

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States The Vitamin Shoppe Full time

    Position Overview:As a Retail Operations Supervisor at The Vitamin Shoppe, you will play a pivotal role in supporting the Store Manager in various operational aspects. Your contributions will be essential in driving the store's success and enhancing customer satisfaction.Key Responsibilities:1. **Support Store Leadership:** Collaborate closely with the Store...

  • Retail Associate

    1 week ago

    Gondrecourt-le-Château, Grand Est, United States Goodwill-Easter Seals of Minnesota Full time

    This role entails providing prompt, precise, and efficient transactions at the checkout while delivering exceptional customer service aligned with the mission and values of Goodwill-Easter Seals of Minnesota.Key Responsibilities:Execute sales transactions accurately and efficiently.Engage with customers to ensure a positive shopping experience.Support the...

  • Production Operations Leader

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States TONI GROUP LLC Full time

    Position: Production Operations LeaderCompany: TONI GROUP LLCOverview: We are seeking a dedicated Production Operations Leader to oversee our manufacturing facility. This pivotal role will report directly to the Plant Manager and will be responsible for managing a continuous operation, guiding, mentoring, and training team members to cultivate...

  • LifeCafe Operations Leader

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States Life Time Fitness Full time

    Position OverviewThe LifeCafe Operations Leader is responsible for managing the daily activities within the LifeCafe, ensuring a seamless experience for all members.Key ResponsibilitiesOperational Management: Oversee the daily shift operations, ensuring that all processes run smoothly and efficiently.Customer Experience: Deliver an exceptional experience to...

  • Culinary Operations Leader

    2 weeks ago

    Gondrecourt-le-Château, Grand Est, United States Compass Group USA Full time

    Culinary Operations Leader - Eagan, MNPosition Overview:As a pivotal figure in the culinary sector, you will join Compass Group USA, a renowned leader in the business and industry dining landscape. This role offers a remarkable opportunity to enhance your career while contributing to a dynamic and innovative organization.In this position, you will oversee...