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Assistant Store Leader of Customer Experience and Operations

2 months ago

GondrecourtleChâteau, Grand Est, United States Tapestry Full time
Job Title:

Assistant Store Leader of Customer Experience and Operations

Job Summary:

We are seeking a highly skilled and experienced Assistant Store Leader to join our team at Tapestry. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and leading a team of sales associates to achieve exceptional results.

Key Responsibilities:
  • Customer Experience: Develop and implement strategies to enhance the customer shopping experience, resulting in increased customer satisfaction and loyalty.
  • Sales Growth: Analyze sales data and develop plans to increase sales revenue, including identifying opportunities to improve sales productivity and customer engagement.
  • Team Leadership: Lead and develop a team of sales associates to achieve exceptional results, including providing coaching, training, and feedback to ensure they have the skills and knowledge needed to succeed.
  • Operational Excellence: Ensure the store is operating efficiently and effectively, including managing inventory, maintaining a clean and organized store environment, and ensuring compliance with company policies and procedures.
Requirements:
  • Minimum 3 years of experience in a retail management role, preferably in a luxury goods environment.
  • Proven track record of driving sales growth and improving customer satisfaction.
  • Excellent leadership and communication skills, with the ability to motivate and develop a team of sales associates.
  • Strong analytical and problem-solving skills, with the ability to analyze sales data and develop plans to improve sales productivity.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
Competencies:
  • Drive for Results: A proven track record of achieving exceptional results, with a strong focus on driving sales growth and improving customer satisfaction.
  • Customer Focus: A deep understanding of customer needs and preferences, with the ability to develop and implement strategies to enhance the customer shopping experience.
  • Leadership Presence: Strong leadership and communication skills, with the ability to motivate and develop a team of sales associates.
  • Operational Excellence: A strong focus on operational efficiency and effectiveness, with the ability to manage inventory, maintain a clean and organized store environment, and ensure compliance with company policies and procedures.