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Dispatcher - Service Coordinator

2 months ago

Rock Hill South Carolina, United States Brothers Heating, Cooling, Plumbing Full time

Company Overview:

Brothers Heating, Cooling, and Plumbing is a leading provider of residential services, with a commitment to professional excellence and a strong presence in the industry.

We offer a unique opportunity for individuals to grow with our company, with a focus on providing exceptional customer service and supporting our technicians in the field.

Job Summary:

We are seeking a highly motivated and organized Customer Service Representative to join our team. As a key member of our dispatch team, you will be responsible for answering customer calls, scheduling appointments, and providing feedback to customers regarding service queries.

Responsibilities:

  • Answer customer calls in a busy office setting and schedule technician appointments for jobs
  • Enter customer data into a computer and provide feedback to customers regarding service queries
  • Make outbound calls to customers to schedule appointments for maintenance agreements
  • Provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices
  • Coordinate multiple appointments and demonstrate strong organizational skills
  • Meet and exceed set goals, and demonstrate a proven ability to meet customer needs

Requirements:

  • Two or more years of experience as a dispatcher
  • Ability to thrive in a fast-paced environment
  • Strong degree of self-motivation and excellent organizational skills
  • Demonstrated listening, written/verbal communication, and interpersonal skills
  • Proven ability to meet and exceed set goals
  • Experience gathering customer information and keying it into a computer
  • High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education
  • Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word
  • Knowledge of the local geographic territory
  • Willingness and ability to work evenings and weekends

Preferred Credentials:

  • Experience in the area of customer service and/or a related service line

Benefits:

  • Competitive pay
  • Comprehensive paid training
  • Medical, dental, vision, and prescription plans
  • Paid time off and holidays
  • 401(k) with company match
  • Healthcare flexible spending account (HFSA)

Equal Opportunity Employer:

Brothers Heating, Cooling, and Plumbing is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.