Service Coordinator

6 hours ago


Little Rock, Arkansas, United States Bert Black Service Companies Full time
Job Overview

Bert Black Service Companies is a leading provider of heating, air conditioning, plumbing, and electrical services. We are seeking a highly skilled Service Coordinator to join our team.

Key Responsibilities
  • Assist in achieving the company's strategic objectives and annual goals through exceptional service and support.
  • Maintain the daily schedule for service technicians and dispatch technicians, prioritizing calls based on customer and operational needs.
  • Monitor appointment schedules, contact customers with delays, and act as a backup for taking inbound customer calls.
  • Communicate effectively with customers, vendors, technicians, and department personnel to answer inquiries and provide information.
  • Maintain accurate and updated customer database information and perform administrative duties to ensure operational efficiency.
  • Report service issues to leaders to maintain 100% customer satisfaction and perform other duties as assigned.
Requirements
  • Preferred experience in customer service and/or dispatch (1-3 years).
  • Ability to communicate clearly in a positive and nurturing manner.
  • Proficiency in Microsoft Suite/Google Workspace products.
  • Ability to perform multiple tasks in a fast-paced environment.
  • Exceptional interpersonal and communication skills.
  • Function in a team environment.
  • Geographical knowledge of the service area and/or map reading skills.
  • High School Diploma or GED required, Associate degree preferred.
  • Must be authorized to work in the U.S.
Physical Requirements
  • Regularly spends long hours sitting and using office equipment and computers (80% of the time) in a cubicle office environment.
  • Spends a majority of the workday on the telephone interacting with customers and technicians.
  • Occasionally lift 5-10 pounds.
  • Have good visual acuity and sufficient functioning to operate computer-aided call management hardware, software, and communications equipment.
  • Ability to work extended hours, nights, or weekends.
Position-Specific Standards
  • Maintain confidentiality on all private, sensitive, and proprietary business issues and concerns.
  • Willing to continue professional development through continued training.
  • Willing to work hours outside of normal work schedule, if needed.

Bert Black Service Companies is an Equal Opportunity Employer and welcomes applications from all qualified candidates.


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