Dispatcher: (Full-Time) Emergency Response Coordinator

3 weeks ago


South Padre Island, Texas, United States City of South Padre Island Full time
Job Summary

The City of South Padre Island is seeking a highly skilled and detail-oriented Dispatcher: (Full-Time) to join our team. As a key member of our public safety department, you will be responsible for receiving and dispatching emergency calls, providing critical information to first responders, and maintaining accurate records.

Key Responsibilities
  • Emergency Response Coordination: Operate 911 communications equipment to monitor and determine the nature of each request for service, dispatching emergency responders as needed.
  • Customer Service: Provide quality customer service to the public, responding to inquiries and concerns in a professional and courteous manner.
  • Record Keeping: Maintain accurate and detailed records of emergency calls, incidents, and responses, ensuring compliance with departmental policies and procedures.
  • Communication: Effectively communicate with emergency responders, dispatchers, and other stakeholders to ensure seamless coordination and response to emergency situations.
Requirements
  • Education: High school diploma or equivalent with coursework in general office practices, such as typing, filing, and basic accounting.
  • Experience: Two years of related work experience in increasing responsible general office work or a related field.
  • Certifications: TCOLE Certified or ability to obtain certification within one year of employment, TLETS Terminal Operator certification from TCOLE within one year of employment.
Working Environment

The work environment is primarily inside an office air-conditioned environment where the noise level is usually quiet. Shifts range from eight to twelve hours, including shift work on weekends and holidays.



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