Dispatcher (Full Time)

2 days ago


Little Rock, Arkansas, United States Compass Group Careers Full time
Job Summary

Coordinate and monitor patient transportation services activities through timely and accurate dispatch and management of customer transportation requests.

Key Responsibilities
  • Provide quality customer service to patients and their families by providing one-on-one attention to detail.
  • Understand and apply knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
  • Determine, explain, and develop dispatcher logic and transporter activities, transporting patients when necessary.
  • Direct the activity of the transport function and transporters, ensuring timely completion of tasks and monitoring procedures related to availability and completion tasks.
  • Ensure requests have been addressed in an efficient and timely manner according to current departmental standards, priorities, and patient appointments.
  • Serve as a liaison between Patient Transportation and other departments, assigning, collecting, and distributing pagers, and monitoring daily sign-in/out procedures.
  • Develop and promote positive customer service relationships with patients, patient family members, visitors, and staff, ensuring accurate and timely dispatch of transport requests and maximum staff productivity.
  • Resolve problems related to patient, visitor, staff, or employee complaints, recommending solutions for ongoing or recurring issues.
Benefits
  • Full-time and part-time positions offer a range of benefits, including retirement plans, associate shopping programs, health and wellness programs, and more.
  • Full-time positions also offer medical, dental, vision, life insurance, disability insurance, commuter benefits, and employee assistance programs.

Crothall Healthcare is a member of Compass Group, a leading provider of healthcare services. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


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