Telephonic Resolution Expert

5 days ago


Traverse City, Michigan, United States EssilorLuxottica Full time

About the Company

EssilorLuxottica, a global leader in ophthalmic lenses, frames, and sunglasses, seeks a skilled Customer Service Representative to join its team. As a key member of our customer support department, you will play a vital role in ensuring exceptional service delivery across various communication channels.

Job Summary

  • Provide premium customer service through multiple channels (phone, chat, email, social media, mail).
  • Address customer concerns efficiently using departmental tools and expertise.
  • Escalate unresolved customer complaints when necessary.

Required Qualifications

  • High school diploma or equivalent required.
  • Excellent written communication and numerical skills.
  • Successful customer service experience.
  • Familiarity with Microsoft Office and general computer knowledge.
  • Demonstrated English fluency.

Total Rewards Package

We offer a competitive annual salary of $42,000 - $52,000, depending on location, experience, and qualifications, accompanied by a bonus structure and a comprehensive benefits package including medical insurance, pension plans, paid leave, and staff discounts.

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