Technical Service Delivery Expert

3 days ago


Jersey City, New Jersey, United States The Peak Organization Full time
About the Role

The Peak Organization is seeking a highly skilled Technical Service Delivery Expert to join our team. As a Desktop Support Specialist, you will play a key role in delivering exceptional technical support services to our clients.

This is a full-time position, requiring 40 hours of work per week. The ideal candidate will have a strong background in IT, with a minimum of 2-3 years experience in a similar role.

Key Responsibilities
  • Technical Support: Provide expert technical support for computer hardware and software in a corporate setting.
  • Issue Resolution: Resolve technical issues for clients in person or electronically.
  • Process Improvement: Identify opportunities for process improvement and recommend changes to enhance efficiency and effectiveness.
Required Skills and Qualifications
  • A minimum of 2-3 years experience in IT, customer service, or related fields.
  • Excellent communication and interpersonal skills.
  • Ability to build rapport with clients and communicate effectively with management teams remotely.
  • Strong problem-solving and analytical skills.
Estimated Salary:

$65,000 - $85,000 per annum, depending on experience.



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