Delinquent Loan Resolution Expert

1 week ago


Redwood City, California, United States Monterra Credit Union Full time

About the Role

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This is an exciting opportunity to join our team as a Delinquent Loan Resolution Expert at Monterra Credit Union. In this role, you will be responsible for resolving delinquent loans and ensuring compliance with regulatory requirements.

You will work closely with our team to manage delinquent loans, communicate with members, and resolve issues. Your excellent analytical and problem-solving skills will enable you to identify and address potential risks and opportunities.

Key Responsibilities

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  • Responsible for delinquent loans at least 11-days past due">
  • Initiate calls, research applications, and skip tracing to resolve delinquency">
  • Maintain complete documentation of collection activity">
  • Recover negative share accounts and recommend repossessions">
  • Closing Visa lines of credit and reconciling member disputes">

Requirements

To succeed in this role, you must have 1-2 years or more experience collecting on a wide variety of consumer loan products, preferably in a financial institution. You must also have a very good working knowledge of the Fair Debt Collection Act and other state laws as required. Additionally, you must be able to understand and execute instructions accurately and efficiently, demonstrate flexibility, tactfulness, and persistence in daily follow-up, and handle a high volume of work.



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