Digital Service Representative Team Member

1 day ago


Traverse City, Michigan, United States 4Front Credit Union Full time
About the Role
Credit Unions have become increasingly popular in recent years, offering a unique combination of financial services and community involvement. As a Digital Service Representative at 4Front Credit Union, you will play a crucial role in providing exceptional customer service to our members while promoting our products and services.

Salary
The estimated annual salary for this position is $44,000-$55,000 based on industry standards and location. This figure may vary depending on experience, qualifications, and performance.

Job Description
We are seeking an experienced Digital Service Representative to join our team. The successful candidate will be responsible for handling video sessions with members to process transactions, answer questions, and provide guidance on Credit Union products and services. Additionally, they will assist with member inquiries, resolve issues promptly, and maintain accurate records. The ideal candidate will possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
• Process transactions accurately and efficiently via video sessions
• Provide expert advice on Credit Union products and services
• Respond to member inquiries in a timely and professional manner
• Resolve issues and concerns promptly and fairly
• Maintain accurate records and reports

Requirements
• High school graduate or equivalent
• Minimum one year of customer service experience
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Basic math skills and attention to detail

Working Conditions
This role requires regular sitting and standing, occasional lifting up to 50 lbs., and use of computer software, telephone, and business equipment. A typical workday involves interacting with members via video sessions, responding to emails, and collaborating with colleagues.

Why Join Us?
At 4Front Credit Union, we offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. Our mission is to provide exceptional service to our members while fostering a positive and inclusive workplace culture. If you are passionate about delivering outstanding customer service and promoting financial wellness, we encourage you to apply for this exciting opportunity.

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