Digital Service Expert

1 week ago


Traverse City, Michigan, United States 4Front Credit Union Full time

We are seeking a highly skilled Digital Service Expert to join our team at 4Front Credit Union.

Job Summary

This is an exciting opportunity to work in a dynamic environment where you will be responsible for providing exceptional customer service and support through digital channels. As a Digital Service Expert, you will be the primary point of contact for members, handling various inquiries and transactions efficiently and effectively.

Key Responsibilities:
  • Process transactions accurately and efficiently through digital channels, including video sessions.
  • Proactively suggest suitable products and services to benefit members.
  • Assist members with additional service needs, such as opening sub-accounts, repayment accounts, and online banking services.
  • Provide basic information on accounts, products, services, payments, and orders.
Requirements:
  • A minimum of one year of experience in customer service.
  • Excellent communication and public relation skills.
  • Ability to operate related computer software, telephone, and business equipment.
  • Solid math and analytical skills.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

The estimated salary for this position is $45,000 - $55,000 per year, depending on location and experience.



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