Sales Support Specialist

2 weeks ago

Inglewood, California, United States Empower RF Systems Inc. Full time
Job Description

Company Overview:

Empower RF Systems Inc. is a leading provider of advanced solid-state, high-power RF amplifier systems and modules, catering to both commercial and military sectors globally. Established in 1999 and based in Inglewood, California, we pride ourselves on delivering innovative solutions that enhance performance while simplifying processes for our clients.

Job Summary:

The Sales Coordinator plays a crucial role in delivering comprehensive administrative support to the Sales Department. Responsibilities include managing sales orders, maintaining customer records, and handling return authorizations. This position serves as a vital link between internal teams and external clients, ensuring a smooth sales process and fostering positive customer relationships.

Key Responsibilities:

  • Respond to initial customer inquiries via phone, providing essential information and directing calls to the appropriate sales personnel.
  • Efficiently process sales orders, return material authorizations, credit requests, and advance payment invoices.
  • Collaborate closely with the Credit, Production, and Shipping Departments to guarantee exceptional service and timely delivery.
  • Monitor quotation activities, tracking status and success rates, and assist the Field Sales Engineer in following up on lost quotes.
  • Keep track of open orders and backlogs to provide timely updates to customers.
  • Work alongside the Sales Manager and Credit Department to resolve short remittance and non-payment issues.
  • Gather necessary information for setting up new accounts, ensuring accurate entry into the customer master file.
  • Support company sales events, client meetings, and overall customer communications.
  • Assist with special projects by supplying required information/documents or entering data as needed.
  • Act as a backup for the company receptionist, managing general phone inquiries and welcoming guests.

Job Requirements:

  • A minimum of one year of sales experience, ideally in a technical field. A college degree is advantageous.
  • Proficient in computer applications, particularly Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and Adobe, with a strong aptitude for learning new technologies.
  • Familiarity with Epicor Vantage or similar CRM systems is preferred.
  • Ability to manage multiple projects effectively in a fast-paced, deadline-driven sales environment.
  • Highly organized, proactive, and detail-oriented, ensuring efficient operations within the Sales Office.
  • Strong proofreading capabilities along with excellent written and verbal communication skills.
  • Ability to work independently with minimal supervision while also being a collaborative team member.

Compensation: $22 to $26/hour.

Summary:

If you possess the necessary administrative skills and are eager to contribute to a dynamic sales environment, Empower RF Systems Inc. offers a competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching contributions.

Equal Opportunity Employer / Veterans / Disabled

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