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Customer Engagement and Sales Specialist

2 months ago

Inglewood, California, United States Hubstaff Full time

Position Overview: We are looking for a dedicated and enthusiastic Sales and Customer Service Representative to join our dynamic medical tourism marketplace. The successful candidate will engage directly with patients, drive sales through proactive outreach, foster strong customer relationships, and effectively manage cases to meet sales and revenue objectives.

Key Responsibilities:

  • Outbound Communication: Initiate targeted outreach to potential and existing clients, providing guidance and support throughout their journey.
  • Relationship Development: Build and sustain robust relationships with clients, ensuring top-notch service and assistance.
  • Case Handling: Manage customer cases from start to finish, prioritizing satisfaction and loyalty.
  • Sales Pipeline Management: Oversee the sales pipeline, monitoring progress from lead generation to closing deals.
  • Revenue Achievement: Strive to meet or exceed defined sales and revenue goals, contributing to the overall success of the organization.
  • Documentation: Utilize CRM tools for precise documentation and tracking of customer interactions and sales activities.
  • Customer Advocacy: Motivate satisfied clients to share their experiences and refer others, enhancing our reputation and expanding our clientele.
  • Product Expertise: Stay informed about our offerings to effectively convey features and benefits to clients.
  • Continuous Improvement: Keep abreast of industry trends and competitor actions to enhance personal skills and knowledge.

Required Skills and Qualifications:

  • Customer-Centric Approach: Dedicated to providing exceptional service.
  • Effective Communication: Excellent verbal and written communication skills.
  • Sales Proficiency: Demonstrated success in achieving and exceeding sales targets.
  • Adaptability: Willingness to learn and manage diverse customer service situations.
  • Integrity: Uphold high ethical standards in all client interactions.
  • Organizational Skills: Ability to manage multiple tasks efficiently.
  • Technical Proficiency: Familiarity with CRM systems and essential sales tools.
  • Team Player: Positive attitude and strong work ethic.
  • Goal-Oriented: Driven to achieve sales objectives.
  • Fast-Paced Environment: Capable of thriving in a dynamic work setting.
  • Relevant Experience: Proven background in sales and customer service, ideally in a related field.

This role is ideal for individuals who are passionate about sales, excel in customer-oriented environments, and are committed to ongoing professional development. We value your contributions and look forward to your impact on our success.

What We Offer:

  • Competitive salary growth based on performance.
  • Access to paid time off (PTO) to support work-life balance.
  • Quarterly commission program with uncapped potential, recognizing your efforts.
  • Additional benefits, including team-building events and performance bonuses.
  • Opportunities for professional advancement in the rapidly evolving medical tourism sector.