Sales Support Specialist

2 weeks ago

Inglewood, California, United States Empower RF Systems Inc. Full time
Job Description

Company Overview:

Empower RF Systems Inc. is a leader in the design and manufacturing of high-power RF amplifier systems and modules, serving both commercial and military sectors globally. Established in 1999 and based in Inglewood, California, we pride ourselves on delivering innovative solutions that enhance performance while simplifying processes for our clients.

Job Summary:

The Sales Coordinator plays a crucial role in providing comprehensive administrative support to the Sales Department. This position involves managing sales orders, maintaining customer records, and handling return authorizations (RMA's). The individual in this role will frequently interact with both internal teams and external clients to streamline the sales process and foster positive customer relationships.

Key Responsibilities:

  • Respond to initial customer inquiries via phone, offering general information and directing calls to the appropriate sales personnel.
  • Efficiently process sales orders, return material authorizations, credit requests, and advance payment invoices.
  • Collaborate closely with the Credit, Production, and Shipping Departments to ensure exceptional service and timely delivery.
  • Monitor quotation activities, tracking status and success rates, and assist the Field Sales Engineer in following up on lost quotes.
  • Keep track of open orders and backlogs to provide timely updates to customers.
  • Work alongside the Sales Manager and Credit Department to resolve short remittance and non-payment issues.
  • Gather necessary information for new account setups, ensuring accurate entry into the customer master file.
  • Support company sales events, client meetings, and overall customer communications.
  • Assist with special projects by providing required information or data entry support.
  • Act as a backup for the company receptionist as needed, which includes answering general calls and greeting visitors.

Job Requirements:

  • A minimum of one year of sales experience, ideally in a technical setting. A college degree is advantageous.
  • Proficient in computer applications, including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Adobe, and a strong aptitude for learning new technologies.
  • Familiarity with Epicor Vantage or similar CRM systems is beneficial.
  • Ability to manage multiple projects effectively in a fast-paced, deadline-driven sales environment.
  • Highly organized, proactive, and detail-oriented, ensuring efficient operations within the Sales Office.
  • Strong proofreading capabilities and excellent written and verbal communication skills.
  • Ability to work independently with minimal supervision while also contributing to a team environment.

Compensation: $22 to $26/hour.

Summary:

If you possess the administrative skills necessary to impact our bottom line, Empower RF Systems Inc. offers a competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching contributions. For more information about Empower RF Systems and our career opportunities, please visit our website.

Equal Opportunity Employer / Veterans / Disabled

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