Bilingual Support Specialist

2 weeks ago


Kalamazoo, Michigan, United States YWCA Kalamazoo Full time
Become a Bilingual Support Specialist at **YWCA Kalamazoo**

Position: Bilingual Support Specialist

Department: Victim Services

Supervisor: Director of Advocacy

Compensation Range: $24.00/hour, Support Staff Salary Scale

FLSA Status: Exempt, Full-Time

Hours of Work: Monday – Friday; Typical Business Hours. Occasional evening or weekend work.

MISSION: Our mission is to eliminate racism, empower women, and promote peace, justice, freedom, and dignity for all.

PRIMARY FUNCTION: As a Bilingual Support Specialist, you will provide trauma-informed advocacy and essential services to survivors of domestic violence and/or sexual assault, catering to both English and Spanish speaking individuals. You will collaborate effectively with various community partners and agencies.

QUALIFICATIONS:

  • Bachelor's degree in human services or a related field is required; a Master's degree is preferred. Relevant experience in domestic and/or sexual assault may be considered.
  • A minimum of one year of experience in crisis intervention, supportive counseling, or case management is required.
  • Bilingual proficiency in English and Spanish is essential.
  • Ability to act as an interpreter/translator to fulfill client needs.
  • Capacity to work under pressure and engage with individuals from diverse backgrounds.
  • Flexibility and creativity in addressing client needs while maintaining professional boundaries.
  • Ability to collaborate effectively as a team member.
  • Provide appropriate support for individuals who have experienced trauma.
  • Clear background checks for criminal, child abuse, and neglect history.
  • A valid driver's license and capability to operate a motor vehicle.
  • Current CPR and First Aid certification.

RESPONSIBILITIES:

  • Deliver client-centered services including crisis intervention, supportive counseling, case management, advocacy, referrals, support groups, and follow-up.
  • Inform program participants about their choices and options regarding economic, legal, social, health, and other essential needs.
  • Assist with training and activities related to volunteer and field placements as part of counseling efforts.
  • Maintain records for program participants, collect statistics, and submit reports as necessary.
  • Collaborate with colleagues to ensure that client needs are met, providing assistance as required.
  • Uphold confidentiality of information obtained through the role.
  • Adhere to relevant licensing and certification requirements and regulations.
  • Follow agency policies regarding mandated reporting of child abuse.
  • Represent a positive image of the Association and its programs.
  • Cooperate with program participants, YWCA staff, and volunteers.
  • Perform additional assigned duties as needed.

WORKING CONDITIONS AND ESSENTIAL FUNCTIONS:

  • Work at YWCA and off-site/community locations, including potential outdoor events.
  • Requires sitting, standing, kneeling, bending, and some lifting.
  • Frequent verbal communication is necessary.
  • Occasional lifting and moving of items over 10 pounds may be required.
  • Work environments may vary from noisy to quiet depending on the location.

TRAINING REQUIREMENTS:

  • Orientation to YWCA Personnel Policies, Mission, Purpose, and One Imperative.
  • Racial Justice Training.
  • Orientation to Domestic Violence, Sexual Assault, Confidentiality, and Mandatory Reporting.
  • Participation in other relevant training and in-service during employment.

**YWCA Kalamazoo** is an Equal Opportunity Employer.


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