Business Process Analyst
2 weeks ago
Duration: 09 Months
Location: Carson City NV Hybrid - 75% onsite
Job Description:The Business Process Analyst will play a crucial role in bridging the gap between IT and business domains, facilitating effective communication and collaboration between stakeholders. This individual will be responsible for creating process models, identifying areas for improvement, and driving change management initiatives.
Key Responsibilities:
- Enable a collaborative environment that fosters impactful business results.
- Work closely with technical team members and client stakeholders to provide expert guidance and support.
- Interface with software vendors, internal state agencies, and product owner teams to manage and prioritize product backlogs.
- Establish product enhancement requests, coordinate SMEs and product owners, and submit tickets to vendors or TFS/DevOps tools.
- Perform operational needs assessments to help improve the user experience across the state's online business licensing management services.
- Develop clear and concise procedures, functional diagram flows, and test cases.
- Coordinate UAT, demonstrate updated fixes to product owners, and obtain approval to move code to production.
- Develop release notes, highlighting benefits delivered to end-users and external customers.
Qualifications:
- Bachelor's degree in Technical Communications or equivalent experience.
- Minimum 2 years of documented experience in business process analysis, software development, and/or testing.
- Excellent written and verbal communication skills.
- Demonstrated can-do attitude, problem-solving skills, and flexibility to adapt to changing priorities.
- Strong attention to detail and ability to quickly grasp complex technical concepts.
Acro Service Corp is an Equal Opportunity Employer committed to creating an equitable and inclusive environment for all.
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