Front Desk Associate

2 weeks ago


San Antonio, Texas, United States Hotel Contessa Full time
About Us

Hotel Contessa is a luxurious all-suite retreat located on San Antonio's iconic Riverwalk. We pride ourselves on providing exceptional service and creating unforgettable experiences for our guests.

Job Summary

We are seeking a highly skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service, handling guest arrivals and departures, and ensuring a seamless experience for our guests.

Responsibilities
  • Greet guests with a warm and welcoming smile, using positive and clear communication to ensure a positive experience.
  • Process guest arrivals and departures, including checking in and out, handling room assignments, and resolving any issues that may arise.
  • Provide accurate and timely information to guests, including hotel amenities, local attractions, and services.
  • Manage guest accounts, including processing payments, handling room charges, and resolving any discrepancies.
  • Respond to guest inquiries and resolve any issues in a professional and courteous manner.
  • Work collaboratively with other hotel staff to ensure seamless service and a positive guest experience.
Requirements
  • High school diploma or equivalent required; college degree preferred.
  • Previous hotel experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Ability to maintain confidentiality and handle sensitive information.
Benefits

Hotel Contessa offers a comprehensive benefits package, including competitive pay, paid time off, and opportunities for career advancement. We are an equal opportunity employer and welcome applications from diverse candidates.


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