Front Office Representative

3 weeks ago


Santa Fe, New Mexico, United States Rosewood Hotel Group Full time

Job Summary

As a Front Office Agent at Rosewood Inn of the Anasazi, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities

• Check-in and check-out hotel guests efficiently and provide information and assistance as needed

• Maintain complete knowledge of hotel policies, procedures, and services

• Anticipate guests' needs and respond promptly to ensure a positive experience

• Resolve guest complaints and concerns in a professional and courteous manner

• Monitor and maintain the cleanliness and organization of the front desk area

• Process all guest transactions accurately and efficiently

• Maintain confidentiality of guest information and hotel data

Requirements

• High school diploma or equivalent

• Previous experience in a customer service role, preferably in a hotel or hospitality environment

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and multitask

• Basic computer skills and knowledge of property management systems

What We Offer

• Competitive hourly rate between $17.50 and $18.50

• Opportunities for career growth and advancement within the Rosewood Hotel Group

• A dynamic and supportive work environment

• Comprehensive training and development programs

• Recognition and rewards for exceptional performance



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