Front Office Representative
3 weeks ago
Job Summary
As a Front Office Agent at Rosewood Inn of the Anasazi, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities
• Check-in and check-out hotel guests efficiently and provide information and assistance as needed
• Maintain complete knowledge of hotel policies, procedures, and services
• Anticipate guests' needs and respond promptly to ensure a positive experience
• Resolve guest complaints and concerns in a professional and courteous manner
• Monitor and maintain the cleanliness and organization of the front desk area
• Process all guest transactions accurately and efficiently
• Maintain confidentiality of guest information and hotel data
Requirements
• High school diploma or equivalent
• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and multitask
• Basic computer skills and knowledge of property management systems
What We Offer
• Competitive hourly rate between $17.50 and $18.50
• Opportunities for career growth and advancement within the Rosewood Hotel Group
• A dynamic and supportive work environment
• Comprehensive training and development programs
• Recognition and rewards for exceptional performance
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