Front Desk Representative

3 weeks ago


Santa Fe, New Mexico, United States Auberge Resorts Full time
Front Desk Agent

As a Front Desk Agent at Auberge Resorts, you will be the first point of contact for our guests, setting the tone for their stay. Your exceptional customer service skills and attention to detail will create a memorable and positive experience.

Key Responsibilities:
  • Greeting and Check-in: Welcome guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
  • Room Reservations and Guest Details: Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
  • Customer Service: Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
  • Financial Transactions: Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
  • Communication and Record-Keeping: Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.
Requirements:
  • 1 year of experience in a similar role
  • Strong interpersonal and communication skills
  • Ability to handle multiple tasks efficiently
  • Familiarity with hotel management systems and basic computer skills

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Our properties share a crafted approach to luxury, bringing the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service.



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