Front Desk Representative at Schulte Boutique + Lifestyle

3 weeks ago


Santa Fe, New Mexico, United States Schulte Boutique + Lifestyle Full time
Dynamic Guest Service Role

We are seeking a skilled Front Desk Agent to join our team at Schulte Boutique + Lifestyle. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a clean and organized front desk area.

Key Responsibilities:
  • Greet guests warmly and efficiently, focusing on personal recognition and building rapport.
  • Review arrival lists daily and assist in preparing welcome amenities.
  • Escort VIPs to their rooms and check them in prior to arrival.
  • Answer phone calls promptly and transfer as needed.
  • Manage cash handling procedures, including counting the bank at the beginning and end of each shift.
  • Maintain a clean and organized front desk area.
  • Assist with lobby activation as needed.
  • Utilize proper procedures when handling guest PII data.
  • Follow check-in and check-out checklists, retrieving necessary identification documents and payment upon arrival.
  • Attend to guest needs and inquiries promptly.

Requirements:
  • Minimum one year of experience in Front Desk Operations.
  • In-depth knowledge of hotel Front Desk operations.
  • High school diploma or equivalent.

What We Offer:
  • Competitive compensation package.
  • Opportunities for career growth and development.
  • A dynamic and inclusive work environment.

About Us:
Schulte Boutique + Lifestyle is a division of Schulte Companies, a leading third-party management company with a rich history in the hospitality industry. We operate over 200 locations across 38 states and 3 countries, offering a wide range of reputable brands and unique, independent properties.

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