Front Desk Associate

1 month ago


Santa Fe, New Mexico, United States Drury Hotels Full time
Property Location: 828 Paseo de Peralta - Santa Fe, New Mexico 87501 What We Offer:

At Drury Hotels, we believe in treating our team members with the same respect and care that we provide to our guests. That's why we offer a range of benefits and perks to help you succeed in your role and beyond.

  • Quarterly bonuses up to $3200/year (we succeed together) based on hotel results
  • Flexible scheduling, paid time off, hotel discounts and free room nights
  • Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
  • Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
  • Company-matched 401(k)
  • Ranked among Forbes' Best Midsize Employers (2023)
Job Summary:

We are seeking a friendly and highly organized Front Desk Associate to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling front desk related functions, and assisting with breakfast and 5:30 p.m. Kickback service.

Key Responsibilities:
  • Assist guests in a friendly, efficient, courteous, and professional manner.
  • Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
  • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
Requirements:
  • Warm and friendly manner in relating to and interacting with the public.
  • Demonstrated attention to detail while handling multiple tasks simultaneously.
  • Familiarity with handling money, making change, and using office machines in day-to-day activities.
  • Ability to speak and receive direction (written and verbal direction) in English.
  • Willingness and ability to work alone as scheduled.
About Us:

At Drury Hotels, we are committed to providing our guests with a unique and memorable experience. We believe in treating our team members with the same respect and care that we provide to our guests, and we offer a range of benefits and perks to help you succeed in your role and beyond.


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