Front Desk Associate
1 month ago
At Drury Hotels, we believe in treating our team members with the same respect and care that we provide to our guests. That's why we offer a range of benefits and perks to help you succeed in your role and beyond.
- Quarterly bonuses up to $3200/year (we succeed together) based on hotel results
- Flexible scheduling, paid time off, hotel discounts and free room nights
- Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
- Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
- Company-matched 401(k)
- Ranked among Forbes' Best Midsize Employers (2023)
We are seeking a friendly and highly organized Front Desk Associate to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling front desk related functions, and assisting with breakfast and 5:30 p.m. Kickback service.
Key Responsibilities:- Assist guests in a friendly, efficient, courteous, and professional manner.
- Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
- Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
- Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
- Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
- Warm and friendly manner in relating to and interacting with the public.
- Demonstrated attention to detail while handling multiple tasks simultaneously.
- Familiarity with handling money, making change, and using office machines in day-to-day activities.
- Ability to speak and receive direction (written and verbal direction) in English.
- Willingness and ability to work alone as scheduled.
At Drury Hotels, we are committed to providing our guests with a unique and memorable experience. We believe in treating our team members with the same respect and care that we provide to our guests, and we offer a range of benefits and perks to help you succeed in your role and beyond.
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