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Lead Social Services Coordinator I/II

2 months ago

Mammoth Lakes, California, United States County of Mono Full time

POSITION OVERVIEW
Social Worker Supervisor I

Under general oversight, the Social Worker Supervisor I is responsible for planning, organizing, and overseeing a team of social service and employment personnel dedicated to delivering information and referral services, adult protective services, in-home supportive services, home placement services, child protective services, emergency response services, and/or employment services; performs additional related tasks as assigned.

This role represents the initial supervisory tier within the series.

Social Worker Supervisor I is distinct from the lower classification of Social Worker IV, as the former serves as the first-line supervisor.

Social Worker Supervisor I is also differentiated from Social Worker Supervisor II, which requires a Master's degree and represents the second supervisory level.

Social Worker Supervisor II

Under general oversight, the Social Worker Supervisor II is tasked with planning, organizing, and directing the activities of social service staff engaged in delivering advanced social services and conservatorship services; and performs additional related tasks as assigned.

A Master's degree is a prerequisite for the Social Worker Supervisor II role.

Incumbents manage a unit of caseworkers in specialized programs (which may encompass Adult Protective Services, Child Welfare Services, In-Home Supportive Services, Resource Family Approval, and Probate Conservatorships) identified as having a high volume of complex and sensitive casework requirements.

The Social Worker Supervisor II is assigned to programs or staff roles necessitating extensive casework expertise. This position includes responsibilities for staff development and training.

Depending on the assignment, the role may involve social and fiscal case management for clients under probate conservatorships, managing estates by investigating, collecting, inventorying, and disposing of estate assets, and assisting in the administration of estate business affairs in probate.

Technical duties and related responsibilities may include conservatorship and/or decedent estates under the jurisdiction of Public Guardian and Public Administrator functions.

Assignments may vary across the two areas:
Public Guardian and Public Administrator. The incumbent adheres to general guidelines and procedures, applying relevant laws in delivering client and estate management services.


KEY RESPONSIBILITIES

Social Worker Supervisor I:
Typically receives direction from a Program Manager or other management-level classification.

Social Worker Supervisor II:
Receives direction from a Program Manager or other management-level classification.

CLASSIFICATIONS SUPERVISED

Social Worker Supervisor I:
Oversees clerical and technical staff but does not supervise employees in positions requiring a master's degree as per California Department of Social Services (CDSS) Manual of Policy and Procedures (MPP) Division 31 regulations.

Social Worker Supervisor II:

Provides direct supervision to Social Workers (including entry-level and advanced-level Social Workers) and Social Worker Assistant staff; and other personnel performing conservatorship duties, as assigned.

ESSENTIAL DUTIES
The following is a partial description and is not exhaustive of the duties required:

Social Worker Supervisor I
- Plans, assigns, supervises, mentors, and reviews the work of employees involved in delivering employment and social services; consults with and guides social workers in providing counseling, support, and guidance to clients with complex or specialized needs; may be required to work or supervise on-call.
- Reviews and approves forms, applications, court reports, placements, reports of abuse, and other documents to verify information or determine the appropriate course of action; reassesses and modifies case plans.
- Reviews and approves reports of abuse; suggests or approves placements; may provide information to law enforcement or district attorneys; may testify in court; supports witnesses and victims who must testify in court.
- Documents and addresses clients' concerns and complaints.
- Selects, trains, evaluates, and disciplines subordinate staff.
- Discusses or interprets regulations, rules, policies, and programs to clients, applicants, staff, and the general public.
- Assists and participates in the development of in-service staff development programs.
- Facilitates communication between staff and management; communicates department expectations and activities, policy changes, and regulatory changes; evaluates and recommends service delivery improvements.
- Authorizes the provision of social and employment services through the department, provides services, and makes referrals to other agency staff and community agencies.
- Provides social services for sensitive or confidential cases, in the absence of assigned social workers or to meet workload demands.
- Participates or intercedes in interviews to defuse hostile or angry clients; obtains information on personal issues in difficult or emotional situations; explains decisions or recommendations to clients and family members.
- Establishes and maintains effective working relationships and trust with staff, clients, family members, community organizations, and the public; collaborates with service providers; facilitates a work environment favoring teamwork, collaboration, and mutual respect.
- Provides peer support for coworkers facing case-related stress.
- Develops and prepares court reports, case plans, case narratives, and safety plans in automated computer systems.
- Enters and retrieves data and narratives from automated computer systems.
- Maintains written chronological narratives reflecting personal or other contacts with the client and reasons for the social worker's actions; prepares and maintains case records and databases; communicates decisions, timelines, recommendations, and case plans to clients, families, and service providers.
- Enters and retrieves information from an automated computer system; researches information using the Internet and computer resources.
- Receives, approves, and prepares correspondence and reports.
- Ensures all services are delivered in a respectful, culturally sensitive, and appropriate manner and maintains confidential information in accordance with legal standards and/or County regulations; performs all duties in conformance with the National Association of Social Workers (NASW) Code of Ethics.
- In smaller agencies, may be responsible for social workers involved in providing the full range of social services including advanced services.
- Performs related duties as assigned.

Social Worker Supervisor II
- Plans, assigns, directs, mentors, coaches, and reviews the work of employees providing the most advanced or complex casework such as adoptions, protective services, resource family approval, and conservatorships.
- On-call duties including the supervision of on-call Social Worker staff.
- Consults with and guides social workers in providing counseling, support, and guidance to clients with complex or specialized needs.
- Reviews and approves forms, applications, court reports, placements, reports of abuse, and other documents to verify information or determine the appropriate course of action; reassesses and modifies case plans.
- May testify in court; supports witnesses and victims who must testify in court.
- Selects, trains, evaluates, and disciplines subordinate staff.
- Documents and addresses clients' concerns and complaints.
- Assists in the development of community resources for all programs.
- Assists and participates in the development of in-service training and staff development programs.
- Evaluates the effectiveness of policies and procedures.
- Represents the social services department at conferences and addresses community groups.
- Discusses or interprets regulations, rules, policies, and programs to clients, applicants, staff, and the general public.
- Facilitates communication between staff and management; communicates department expectations and activities, policy changes, and regulatory changes; evaluates and recommends service delivery improvements.
- Provides social services for sensitive or confidential cases, in the absence of assigned social workers or to meet workload demands.
- Participates or intercedes in interviews to defuse hostile or angry clients; obtains information on personal issues in difficult or emotional situations; explains decisions or recommendations to clients and family members.
- Establishes and maintains effective working relationships and trust with staff, clients, family members, community organizations, and the public; collaborates with service providers; facilitates a work environment favoring teamwork, collaboration, and mutual respect.
- Provides peer support for coworkers facing case-related stress.
- Maintains written chronological narratives reflecting personal or other contacts with the client and reasons for the social worker's actions; prepares and maintains case records and databases; communicates decisions, timelines, recommendations, and case plans to clients, families, and service providers.
- Prepares for annual reviews and/or audits in various program areas.
- Enters and retrieves information from automated computer systems and databases.
- Researches information using the Internet and computer resources.
- Develops and prepares court reports, case plans, case narratives, and safety plans and ensures thorough and timely entry of data and notes into electronic and paper case files.

Authorizes the provision of social services and conservatorship services through the department, provides services, and makes referrals to other agency staff and community agencies.

Ensures all services are delivered in a respectful, culturally sensitive, and appropriate manner and in conformance with agency, state, and federal requirements.
Maintains confidential information in accordance with legal standards and/or County regulations; performs all duties in conformance with the National Association of Social Workers (NASW) and California Association of Public Administrators, Public Guardians, and Public Conservators (CA PA|PG|PC) Code of Ethics.
Performs related duties as assigned.

QUALIFICATIONS

Social Worker Supervisor I:

Knowledge of:
- Principles and practices of supervision, training, mentoring, motivating, casework consultation, and peer counseling.
- Principles and practices of organization, workload management, and time management.
- Principles and practices of note-taking, report writing, and English composition, grammar, punctuation, and spelling.
- Functions of public social services agencies and the principles of public social service administration.
- Casework concepts, techniques of interviewing, and record-keeping in social casework.
- Laws, rules, and regulations governing the operation of public social services agencies and the role and responsibilities of a social worker.
- Medical, legal, economic, and social management needs of individuals and families with special medical needs such as HIV disease, drug dependency, the medically fragile child, Alzheimer's, and the terminally ill.
- Strategies and protocols surrounding crisis intervention techniques such as voice modulation and assessing the potential for suicide.
- Psychopathology, the different types of mental illness diagnoses, how mental illness affects human behavior and mental health services and treatments utilized by clients.
- Signs, stages, and dynamics of abuse, and the effects of abuse on child/adult development and behavior.
- Signs and symptoms of alcohol and drug use/abuse in adults and children and the effects on families.
- Standards for maintaining clients safely in the home; options for placement; effects of removing clients from unsafe situations.
- Principles and methodologies of research, analysis, problem-solving, and decision-making.
- Computers, software, and Internet research.
- Resources available in the community for referral or utilization in employment or social service programs.
- Principles, methods, and resources in the field of public health, mental health, education, corrections, and rehabilitation as they relate to public social services.

Ability to:
- Exercise sound judgment when organizing, directing, and prioritizing unit activities.
- Select, train, coach, supervise, evaluate, and discipline subordinate staff.
- Mentor, counsel, and collaborate with staff and foster an environment of teamwork, mutual respect, and professionalism.
- Apply effective interpersonal and interviewing skills.
- Develop and maintain effective working relationships with agency staff, clients, and outside organizations.
- Present oral and written reports concisely and clearly.
- Analyze a situation accurately and adopt an effective course of action.
- Maintain confidentiality in accordance with legal standards and/or county regulations.
- Recognize signs of abuse for children, the elderly, and dependent adults; assess risk factors and potential dangers to clients.
- Act effectively in stressful situations.
- Interact professionally and respectfully with clients including difficult, hostile, or distressed clients.
- Respect cultural differences.
- Use computers and related software.

Social Worker Supervisor II:

Knowledge of:
- Principles and practices of supervision, training, mentoring, motivating, casework consultation, and peer counseling.
- Principles and practices of organization, workload management, and time management.
- Principles and practices of note-taking, report writing, and English composition, grammar, punctuation, and spelling.
- Functions of public social services agencies and the principles of public social service administration.
- Laws, rules, and regulations governing the operation of public social services agencies and the role and responsibilities of a social worker.
- Medical, legal, economic, and social management needs of individuals and families with special medical needs such as HIV disease, drug dependency, the medically fragile child, Alzheimer's, trauma, and the terminally ill.
- Strategies and protocols surrounding crisis intervention techniques such as voice modulation and assessing the potential for suicide.
- Psychopathology, the different types of mental illness diagnoses, how mental illness affects human behavior and mental health services and treatments utilized by clients.
- Signs, stages, and dynamics of abuse, and the effects of abuse on child/adult development and behavior.
- Signs and symptoms of alcohol and drug use/abuse in adults and children and the effects on families.
- Standards for maintaining clients safely in the home; options for placement; effects of removing clients from unsafe situations.
- Principles and methodologies of social research, analysis, problem-solving, and decision-making.
- Principles, methods, and resources in the field of public health, mental hygiene, education, correction, and rehabilitation as they relate to public social service.
- Principles of community organization.
- Resources available in the community for referral or utilization in employment or social service programs.

Ability to:
- Exercise sound judgment when organizing, directing, and prioritizing unit activities.
- Select, train, coach, supervise, evaluate, and discipline subordinate staff.
- Mentor, counsel, and collaborate with staff and foster an environment of teamwork, mutual respect, and professionalism.
- Classify case problems and evaluate the effectiveness of effort in solving problems.
- Apply effective interpersonal and interviewing skills.
- Develop and maintain effective working relationships with agency staff, clients, and outside organizations.
- Make oral and written presentations clearly and concisely.
- Analyze a situation accurately and adopt an effective course of action.
- Maintain confidentiality in accordance with legal standards and/or county regulations.
- Recognize signs of abuse for children, elderly, and dependent adults; assess risk factors and potential dangers to clients.
- Act effectively in stressful situations.
- Interact professionally and respectfully with clients including difficult, hostile, or distressed clients.
- Respect cultural differences.
- Use computers and related software packages.

MINIMUM QUALIFICATIONS

Social Worker Supervisor I:

Pattern 1:
- Three (3) years of full-time experience performing journey-level social work case management duties in a Social Worker II classification in an Interagency Merit System (IMS) county;
(Substitution:

One year of graduate work in social work or counseling may substitute for one year of the required experience.)


OR

Pattern 2:

One (1) year of full-time experience performing advanced journey-level social work case management duties in a Social Worker III classification in an Interagency Merit System (IMS) county.

OR

Pattern 3:
- Four (4) years of full-time experience performing social work case management duties.
*Qualifying social work case management includes direct case work management, such as: assessment, evaluation; conducting investigations of abuse and neglect; preparing court reports; responsibility for a long-term caseload, monitoring compliance through home calls and other personal contact; collaboration with other agencies and linking clients to resources and programs; development of a case plan, modification of case plans as needed/required; and authority to impose sanctions or implement actions that impact services.

Social Worker Supervisor II:

Pattern 1 :
- Two (2) years of full-time experience performing duties of the Social Worker III in an Interagency Merit System (IMS) county; AND A Master's degree in Social Work, Public Administration, or related degree, from an accredited college or university or a Master's degree from an accredited two (2) year counseling program.
OR

Pattern 2 :
- One (1) year of full-time experience performing duties of the Social Worker IV classification in an Interagency Merit System (IMS) county; AND A Master's degree in Social Work, Public Administration, or related degree, from an accredited college or university or a Master's degree from an accredited two (2) year counseling program.
OR

Pattern 3:
- Four (4) years of full-time experience performing social work case management duties; AND A Master's degree in Social Work, Public Administration, or related degree, from an accredited college or university or a Master's degree from an accredited two (2) year counseling program.
*Qualifying Master's degrees include: Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling, Gerontology, and Counseling Psychology. Completion of all of the requirements for a Marriage and Family Therapy (MFT) license program may be substituted upon submission of verifying proof.

**Qualifying