Customer Support Manager

3 weeks ago

Midland, Texas, United States Peak Rentals Full time

Job Title: Customer Support Manager

Job Summary:

Peak Rentals is seeking a highly skilled Customer Support Manager to join our team. As a liaison between our customers and our company, you will be responsible for maintaining a strong relationship between the two parties.

Key Responsibilities:

  • Meet with customers on a daily basis to understand their needs and expectations.
  • Communicate with the Operations Manager to discuss customer needs and implement solutions.
  • Provide market intelligence and trends to the manager and established information sharing channels.
  • Ensure that customers have the necessary personnel and equipment to complete their jobs.
  • Follow up with customers to ensure that their needs are being met.
  • Continue to build relationships with customers as more jobs and needs become available.
  • Complete all required reports in a timely manner.
  • Maintain accurate records of all sales and prospecting activities.
  • Participate in and complete company-required training programs.
  • Participate in Environmental, Health and Safety initiatives as set forth by the company.

Requirements:

  • Bachelor's degree preferred.
  • 10 years of relevant work experience may be accepted in lieu of a formal education.
  • Working knowledge of oil and gas field infrastructure services and oil/gas fluid handling services.
  • 5 to 10 years' experience in customer-facing roles with a strong track record of relationship management and account development.
  • Strong facilitation skills with the ability to influence customer decision-makers.
  • Prior experience coordinating and determining a focused sales strategy.
  • Frequent personal contact with key client personnel to develop and understanding of current and future projects/expectations.
  • Valid driver's license and eligibility to drive a company vehicle according to Select's insurance guidelines.
  • Comfortable with MS Office, including Word, Excel, and PowerPoint.
  • Superior interpersonal skills and ability to work as part of a cohesive team.
  • Strong analytical, organizational, and planning skills.

Attributes:

  • A - Accountability: Take ownership of actions and outcomes.
  • C - Continuous Improvement: Embrace the necessity for change and commitment to continual growth and progress.
  • T - Teamwork: Encourage and support a collaborative, safe, and engaged work environment.

Compensation Information:

Compensation is competitive and commensurate with experience.

Top Tier Benefits:

  • Medical, dental, vision, coverage in addition to life and disability insurance plans.
  • Paid Vacation Days and Paid Holidays.
  • Retirement and Savings (401K) Plan.

Physical Demands and Exposures:

Traditional Monday through Friday, 8 – 5pm, unless operations dictate otherwise.

Work is regularly performed in outside weather conditions, including rain and extreme cold and heat, near moving mechanical parts; exposure to high wind, ice, snow, wet and/or humid conditions, vibration, and dust is expected.

Exposure to noise levels requiring the use of hearing protection.

Prolonged sitting, standing, walking.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Ability to individually lift: Maximum 50 lbs.

Affirmative Action/EEO statement:

Peak is an equal opportunity employer. It is Peak's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity.

Clean Air Act:

Peak requires all employees whose jobs may involve environmental compliance to understand and comply with the U.S. Environmental Protections Agency's Clean Air Act that regulates air emissions from stationary and mobile sources.

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