Customer Support Manager

4 weeks ago


Midland, Texas, United States Peak Rentals Full time
Job Title: Customer Support Manager

Peak Rentals is seeking a highly skilled Customer Support Manager to join our team. As a liaison between our customers and our company, you will play a critical role in maintaining strong relationships and ensuring seamless communication.

Key Responsibilities:
  • Meet with customers daily to understand their needs and preferences.
  • Communicate effectively with our Operations Manager to discuss customer needs and implement solutions.
  • Provide market intelligence and competitor analysis to inform business decisions.
  • Coordinate customer-facing activities, including equipment and personnel allocation.
  • Monitor and follow up on customer needs to ensure timely resolution.
  • Develop and maintain relationships with customers to drive long-term growth.
  • Complete all required reports in a timely and accurate manner.
  • Embody Peak Rentals' values of accountability, continuous improvement, and teamwork.
Requirements:
  • Bachelor's degree preferred, or 10 years of relevant experience in lieu of formal education.
  • 10 years of customer-facing experience with a strong track record of relationship management and account development.
  • Strong facilitation skills and ability to influence customer decision-makers.
  • Prior experience in sales strategy development and execution.
  • Valid driver's license and eligibility to drive a company vehicle.
  • Proficiency in MS Office, including Word, Excel, and PowerPoint.
  • Superior interpersonal and analytical skills.
Benefits:
  • Competitive compensation and benefits package.
  • Top-tier benefits, including medical, dental, vision, life, and disability insurance.
  • Paid vacation days and holidays.
  • Retirement and savings plan.
Work Environment:

Traditional Monday through Friday schedule, with occasional flexibility to accommodate customer needs.

Work is performed in a fast-paced, dynamic environment with exposure to outdoor weather conditions, mechanical equipment, and varying noise levels.

Ability to lift up to 50 pounds and perform physical tasks as required.

Peak Rentals is an equal opportunity employer and complies with all applicable laws and regulations regarding employment and hiring practices.



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