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Client Support Specialist
2 months ago
Customer Service Representative
Job Category: Operations Services
Job Details
Company Overview:
Turnaround Welding Services is a leading provider in the welding and fabrication industry, dedicated to delivering exceptional service and innovative solutions to our clients across various sectors.
Position Overview:
The Customer Service Representative will serve as a key point of contact, offering product and service information while efficiently resolving any issues that may arise for our clients. The goal is to uphold superior service standards, respond promptly to inquiries, and ensure high levels of customer satisfaction.
Key Responsibilities:
- Manage a high volume of incoming calls.
- Identify and evaluate customer needs to ensure satisfaction.
- Establish and maintain trusting relationships with clients through effective communication.
- Provide accurate and comprehensive information using appropriate tools and methods.
- Address customer complaints, offering suitable solutions and alternatives within designated timeframes; follow up to confirm resolution.
- Maintain records of customer interactions, process accounts, and organize documentation.
- Adhere to communication protocols, guidelines, and policies.
Qualifications:
Applicants should possess proven experience in customer support or a similar client service role. Essential skills include:
- Strong phone handling abilities and active listening skills.
- Proficiency in MS Office, particularly Excel and PowerPoint.
- Customer-oriented mindset with the ability to adapt to various personalities.
- Excellent communication and presentation capabilities.
- Strong multitasking, prioritization, and time management skills.
- A high school diploma or equivalent is required.
Physical Requirements:
Regular duties may involve prolonged periods of sitting and using office equipment and computers. The role may also require occasional lifting of up to 25 pounds.
We offer a competitive salary and a comprehensive benefits package, seeking individuals with the skills and talent to contribute to our ongoing success. We are an Equal Opportunity Employer.
