Customer Service Teller
2 weeks ago
POSITION OBJECTIVE
The role involves executing a variety of banking transactions, including managing deposits, withdrawals, and providing exceptional customer service while advocating for the bank's offerings.
KEY RESPONSIBILITIES AND DUTIES
- Perform Banking Transactions Efficiently:
- Process deposits, withdrawals, and loan payments accurately.
- Cash checks and other negotiable items.
- Facilitate transfers between accounts.
- Issue traveler's checks, official checks, and money orders.
- Conduct daily cash balancing and promptly address discrepancies.
- Promote bank products to clients.
- Adhere to banking procedures and compliance standards.
- Build Professional Relationships with Clients:
- Address client inquiries and requests in a timely manner.
- Ensure client confidentiality and uphold the bank's integrity.
- Collaborate with Team Members and Management:
- Support team members as needed.
- Keep management informed of relevant activities.
- Accurately complete reports and documentation.
- Participate in meetings and training sessions.
- Undertake Additional Responsibilities as Assigned:
- Manage night drop functions and perform clerical tasks.
- Maintain a clean and secure workspace.
- Cross-sell banking products effectively.
MEASUREMENT OF SUCCESS
- Accurate and efficient execution of banking functions.
- Timely resolution of cash discrepancies.
- Positive client relations and courteous handling of inquiries.
- Strong working relationships with colleagues and management.
- Assistance to team members as required and timely communication with supervisors.
- Development of new client relationships and successful promotion of bank products.
- Upholding the bank's professional image.
QUALIFICATIONS
Education/Certification: High school diploma or equivalent required.
Knowledge Required: Familiarity with banking operations is preferred.
Experience Required: Minimum of one year in a related role with cash handling experience.
Previous experience as a Teller is advantageous.
Skills/Abilities: Strong communication, mathematical, and typing skills are essential.
Professional demeanor and proficiency in operating business equipment are necessary.
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