Customer Service Teller

2 weeks ago


Euless, Texas, United States PROSPERITY BANK Full time
Job Overview

POSITION OBJECTIVE

The role involves executing a variety of banking transactions, including managing deposits, withdrawals, and providing exceptional customer service while advocating for the bank's offerings.

KEY RESPONSIBILITIES AND DUTIES

  • Perform Banking Transactions Efficiently:
    • Process deposits, withdrawals, and loan payments accurately.
    • Cash checks and other negotiable items.
    • Facilitate transfers between accounts.
    • Issue traveler's checks, official checks, and money orders.
    • Conduct daily cash balancing and promptly address discrepancies.
    • Promote bank products to clients.
    • Adhere to banking procedures and compliance standards.
  • Build Professional Relationships with Clients:
    • Address client inquiries and requests in a timely manner.
    • Ensure client confidentiality and uphold the bank's integrity.
  • Collaborate with Team Members and Management:
    • Support team members as needed.
    • Keep management informed of relevant activities.
    • Accurately complete reports and documentation.
    • Participate in meetings and training sessions.
  • Undertake Additional Responsibilities as Assigned:
    • Manage night drop functions and perform clerical tasks.
    • Maintain a clean and secure workspace.
    • Cross-sell banking products effectively.

MEASUREMENT OF SUCCESS

  • Accurate and efficient execution of banking functions.
  • Timely resolution of cash discrepancies.
  • Positive client relations and courteous handling of inquiries.
  • Strong working relationships with colleagues and management.
  • Assistance to team members as required and timely communication with supervisors.
  • Development of new client relationships and successful promotion of bank products.
  • Upholding the bank's professional image.

QUALIFICATIONS

Education/Certification: High school diploma or equivalent required.

Knowledge Required: Familiarity with banking operations is preferred.

Experience Required: Minimum of one year in a related role with cash handling experience.

Previous experience as a Teller is advantageous.

Skills/Abilities: Strong communication, mathematical, and typing skills are essential.

Professional demeanor and proficiency in operating business equipment are necessary.



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