Service Operations Specialist
7 days ago
ASCO Equipment is seeking a highly skilled Service Writer to join our team. As a Service Writer, you will be responsible for coordinating and scheduling preventative and other maintenance needs with customers and service technicians.
Key Responsibilities:- Customer Engagement: Positively take ownership of customer experience, ensuring their needs are met and exceeded.
- Work Order Management: Manage work orders from opening to closing, posting time, entering notes, and monitoring progress.
- Estimating and Quoting: Prepare accurate estimates for costs of repairs and present to customers.
- Account Management: Monitor and manage accounts receivables, ensuring timely payments.
- Communication: Clearly and effectively communicate with customers, technicians, and service managers.
- Status Updates: Provide regular updates on work orders, troubleshooting, technician progress, and general questions.
- Administrative Duties: Perform various other administrative tasks as required.
- 2+ years of experience as a heavy equipment service technician or service writer.
- Ability to work in a fast-paced, high-volume dealership environment.
- Detail-oriented, time management, and teamwork skills.
- Excellent customer service and communication skills.
- Proficient computer skills, with experience in G-Suite and other service programs.
- A personal dedication to work safety and accountability.
We are a company that values our employees and offers a range of benefits, including:
- 100% paid health insurance.
- 401K + profit sharing.
- ASCO Children's Education Program - education assistance award.
- Paid holidays + more.
ASCO Equipment is an Equal Opportunity Employer, committed to diversity and inclusion.
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