Service Operations Specialist

7 days ago


Euless, Texas, United States ASCO Equipment Full time
Job Summary

ASCO Equipment is seeking a highly skilled Service Writer to join our team. As a Service Writer, you will be responsible for coordinating and scheduling preventative and other maintenance needs with customers and service technicians.

Key Responsibilities:
  • Customer Engagement: Positively take ownership of customer experience, ensuring their needs are met and exceeded.
  • Work Order Management: Manage work orders from opening to closing, posting time, entering notes, and monitoring progress.
  • Estimating and Quoting: Prepare accurate estimates for costs of repairs and present to customers.
  • Account Management: Monitor and manage accounts receivables, ensuring timely payments.
  • Communication: Clearly and effectively communicate with customers, technicians, and service managers.
  • Status Updates: Provide regular updates on work orders, troubleshooting, technician progress, and general questions.
  • Administrative Duties: Perform various other administrative tasks as required.
Requirements:
  • 2+ years of experience as a heavy equipment service technician or service writer.
  • Ability to work in a fast-paced, high-volume dealership environment.
  • Detail-oriented, time management, and teamwork skills.
  • Excellent customer service and communication skills.
  • Proficient computer skills, with experience in G-Suite and other service programs.
  • A personal dedication to work safety and accountability.
Why Join ASCO Equipment?

We are a company that values our employees and offers a range of benefits, including:

  • 100% paid health insurance.
  • 401K + profit sharing.
  • ASCO Children's Education Program - education assistance award.
  • Paid holidays + more.

ASCO Equipment is an Equal Opportunity Employer, committed to diversity and inclusion.



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