Customer Support Specialist for Sales
1 week ago
Position Summary
The role encompasses a variety of responsibilities aimed at providing support to both potential and existing clients. Key tasks include demonstrating products, ensuring timely logistics of equipment, and collaborating closely with the Account Executive assigned to the region.
Primary Responsibilities
- Coordinate the schedule for pickups and deliveries in partnership with the service advisor or branch manager.
- Acquire comprehensive knowledge of all products offered.
- 1. Educate customers and internal staff on product features and usage.
- 2. Conduct demonstrations for clients as required.
- 3. Identify when equipment requires maintenance and communicate this to service advisors and clients.
- Assist in enhancing equipment usage and customer training initiatives.
- Collaborate with the Demo Fleet Manager to ensure equipment is well-maintained and ready for use.
- Develop skills in managing small setups and executing them effectively.
- Handle customer deliveries and pickups, fostering connections to enhance understanding of client needs.
- Work in tandem with the facilities manager to support branch operations.
- Participate in special projects as necessary.
Qualifications and Skills
- Strong aptitude for both mechanical and electronic systems.
- Forklift certification is required when available.
- Ability to safely tow a trailer and load equipment.
- In-depth technical knowledge of Toro Commercial Equipment, irrigation systems, and related services.
- Proficient in computer applications.
- Possess practical problem-solving abilities and a commitment to safety.
- Demonstrate teamwork and collaboration across departments.
Additional Information
Travel may be necessary, including occasional overnight stays.
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