Arcade Equipment Service Specialist
1 week ago
The role of the Arcade Equipment Service Specialist involves providing essential support and maintenance for our arcade machines at various locations. This position requires daily travel to service sites using a company vehicle. Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment. Timely troubleshooting of issues is also a key aspect of this role, serving as the primary contact for the service shop.
Key Responsibilities:- Safely operate the company vehicle, ensuring it is kept clean and undergoes routine inspections.
- Follow all safety protocols and adhere to the company's field service procedures.
- Deliver outstanding customer service during on-site visits.
- Respond promptly to service requests, ideally within 24 hours.
- Assist with installations, diagnostics, repairs, and maintenance as required.
- Ensure that all equipment is clean and well-presented, replenishing supplies as necessary.
- Handle loading and unloading of arcade equipment and merchandise using a forklift.
- Maintain a safe, organized, and clean shop environment.
- Act as a Parts Runner, responsible for ordering and picking up materials from local suppliers.
- Must be at least 21 years old with a valid driver’s license and a clean driving record.
- Successful completion of a criminal background check is required.
- Ability to work effectively both in a team and independently.
- Demonstrated responsibility, commitment, and punctuality.
- Basic proficiency in computer and math skills.
- Familiarity with communication tools such as cell phones and email.
- Physical capability to lift 100 pounds or more and manage a demanding workload.
- Strong mechanical skills and troubleshooting abilities.
- Experience with power tools, hand tools, and various mechanical/electrical equipment.
- Willingness to travel and adjust schedules based on business needs.
- Engagement in special projects as assigned.
- Ability to work with a sense of urgency, prioritizing customer needs.
- Bilingual in Spanish is a plus.
Onesource Amusements is a family-owned and operated business with 15 years of experience in the arcade industry. As the largest arcade operator in Texas, we have multiple offices across the state and one in Florida. This position is based in the DFW area and offers opportunities for growth into full-time roles and potential title changes based on performance and successful client outreach.
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