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Senior Operations Resource Planning Manager

2 months ago

New York, New York, United States Amazon Web Services, Inc. Full time

AWS Sales, Marketing, and Global Services Operations (SMGS) is seeking a Senior Operations Resource Planning Manager to join the Sales Strategy and Operations team, focusing on the Worldwide Specialist Organization (WWSO). This pivotal role is essential for supporting Leadership, Sales, and Operational teams in achieving organizational objectives and improving field efficiency.

The chosen candidate will integrate into the WWSO Specialist Business Planning team, playing a key role in Global, Go To Market (GTM), and Area Specialist resource planning and headcount management efforts.

This position requires the development and enhancement of resource planning strategies in partnership with various cross-functional teams, including HR, Recruiting, Operations, and Finance. The role encompasses analyzing headcount data to deliver business insights and drive multiple SMGS initiatives, including tool and product launches, within a rapidly evolving and intricate environment.

In collaboration with AWS business leaders, the role involves formulating critical business inquiries and providing insights to effectively address those inquiries.

The ideal candidate will demonstrate robust analytical capabilities, sound business acumen, and a focus on essential planning inputs to support vital partnerships, prioritize initiatives, identify process deficiencies, and enhance overall performance.

Key business stakeholders include:
Sales Leadership, HR, Recruiting, Cross-SMGS Resource Planning Teams, Finance, Data Engineers, and Business Analysts.

Key job responsibilities:
  • Lead cross-SMGS initiatives, including the launch of new tools and methodologies
  • Develop and refine strategies to optimize resources across the organization
  • Drive cross-functional teams to establish Headcount Management best practices
  • Implement change management and enablement plans for resource planning
  • Provide scalable solutions to complex challenges and conduct data analysis on headcount trends

About the team:
The team emphasizes work-life balance and values knowledge sharing and mentorship, ensuring career development for all members.

AWS values diverse experiences and encourages candidates to apply, even if they do not meet all preferred qualifications.

Why AWS?
As the leading global cloud platform, AWS continues to innovate with a commitment to inclusivity, mentorship, and career advancement opportunities.

Work/Life Balance:
AWS promotes work-life harmony, providing flexibility to achieve success both professionally and personally.

BASIC QUALIFICATIONS
  • 5+ years of experience in workforce or resource planning
  • Intermediate to Advanced Excel skills
  • Experience with Tableau or AWS QuickSight
  • Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights
  • Experience leading complex, cross-functional programs
PREFERRED QUALIFICATIONS
  • Ability to operate independently in a fast-paced, matrixed organization
  • Experience supporting sales organizations
  • Expertise in data-driven solutions and communication with stakeholders at all levels
  • Experience in achieving alignment from partner resource planning teams
  • Proven ability to navigate complex stakeholder interactions
  • Skills in managing problems involving multiple systems or processes