Merchandise Operations Manager

2 weeks ago

Harrisonburg, Virginia, United States Follett Full time

Become a part of the Follett family, where every team member is appreciated, respected, and presented with numerous career advancement opportunities across various campus locations.

Follett is a prominent provider of educational technology, services, and both print and digital content, serving over half of the students in the United States and collaborating with 80,000 educational institutions. As the largest campus retailer in higher education, we operate nearly 1,200 local campus stores and over 1,600 virtual stores nationwide, fostering school spirit and community engagement. For more than 140 years, we have dedicated ourselves to enhancing lives through a commitment to lifelong learning and education.

Compensation - $20.05 per hour

Position Summary

This role oversees the General Merchandise division within a large retail environment, including directing employee activities to achieve the company's financial and marketing goals. The manager coordinates promotional sales efforts with the Home Office and ensures their effective implementation in-store. This position also involves assisting customers by recommending products based on a thorough understanding of current offerings and customer interactions. A deep knowledge of Follett systems and strategies (such as Included Program, Academic Tools, System Integrations, etc.), the industry landscape, and competitive dynamics is essential to successfully execute initiatives, drive profitable sales, and manage expenses. The manager will effectively implement company programs and initiatives while ensuring adherence to corporate policies and procedures. Collaboration with various support teams, including Store Operations, RCMS, AP, HR, and Training, is crucial. Consistently embodying Follett Values - Integrity, Accountability, Customer Focus, Team Collaboration, Innovation, and Teamwork - is expected, along with demonstrating proficiency in Follett Strategic Competencies.

Key Responsibilities

  • Oversee department staff, including assigning tasks, evaluating performance, and conducting interviews, hiring, and training of new team members.
  • Manage the Home Office-regulated Return-to-Vendor (RTV) receiving and scanning operations.
  • Assist customers in locating products.
  • Handle special order processes and communicate with customers accordingly.
  • Foster a customer service culture that emphasizes solutions-based selling and an outstanding customer experience.
  • Build strategic partnerships with other store personnel and campus organizations for promotional events and assist with off-site sales opportunities.
  • Conduct daily store inspections to ensure adequate stock levels, proper inventory placement, and high customer service standards.
  • Oversee in-store merchandise presentation from the stockroom to the sales floor, acting as the liaison between the store and the planner.
  • Design and maintain displays in accordance with company standards.
  • Implement Home Office-directed pricing adjustments, analyze financial reports, process purchase orders, and approve invoices.
  • Collaborate with the Store Manager to execute promotional strategies and ensure appropriate inventory levels based on sales trends.
  • May assist with website management and order fulfillment, ensuring price accuracy and product availability online.
  • Address inquiries and concerns from students, faculty, staff, alumni, and other customers, resolving escalated issues as needed.
  • May assume managerial responsibilities in the absence of the Store Manager or oversee other departments occasionally.
  • May open or close the store as required.
  • Perform additional related duties as assigned.

Qualifications

  • 3-5 years of relevant experience.
  • Bachelor's degree or equivalent experience.
  • 3-5 years of supervisory experience in retail; proficiency in computer applications.
  • Strong verbal and written communication skills are essential.
  • Prior management experience is necessary.
  • General computer literacy is required.

Benefits for Full-Time Employees:

  • Medical, Dental, & Vision coverage
  • Optional Insurance plans
  • 401k with 100% company match (up to 4%)
  • 80 hours of vacation plus sick leave
  • 10 paid holidays
  • Quarterly Bonus Program

Follett is an Equal Opportunity Employer, considering candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

  • Retail Merchandising Representative

    5 days ago

    Harrisonburg, Virginia, United States BDS Connected Solutions Full time

    About the RoleBDS Connected Solutions is seeking a highly motivated and detail-oriented Retail Merchandising Specialist to join our team. As a Retail Merchandising Specialist, you will be responsible for conducting visits to assigned retail stores within your designated territory to audit, maintain, and install consumer electronics displays and products.Key...

  • Operations Manager

    2 weeks ago

    Harrisonburg, Virginia, United States Capital Ale House Full time

    Position Overview:As the Operations Manager at Capital Ale House, your responsibilities will include:Effective Communication: Engage with on-duty Associates and Assistant Managers regarding operational challenges related to service quality, cleanliness, and overall efficiency.Financial Oversight: Ensure that all financial and operational deadlines are met...

  • Operations Manager

    2 days ago

    Harrisonburg, Virginia, United States City of Harrisonburg Full time

    Job SummaryThe City of Harrisonburg is seeking a highly skilled and experienced Operations Manager to oversee the management of the Harrisonburg-Rockingham Emergency Communications Center (HRECC). As a key member of the HRECC leadership team, you will play a vital role in ensuring the center's vision is achieved: To provide exceptional emergency services to...

  • Retail Store Manager

    4 days ago

    Harrisonburg, Virginia, United States Sally Beauty Full time

    Job Summary:Sally Beauty is seeking a highly skilled and motivated Store Manager to lead our team and drive sales growth. As a Store Manager, you will be responsible for managing talent, inspiring your team, and delivering an exceptional customer experience.Key Responsibilities:Manage and Develop Talent: Lead, motivate, and develop a high-performing team to...

  • Warehouse Operations Manager

    4 days ago

    Harrisonburg, Virginia, United States USCS Full time

    Job SummaryWe are seeking a highly skilled and experienced Warehouse Operations Manager to join our team at USCS. As a key member of our operations team, you will be responsible for overseeing the daily activities of our warehouse staff, ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesSupervise and coordinate the...

  • Lead Barista for Coffee Operations

    2 weeks ago

    Harrisonburg, Virginia, United States The GIANT Company Full time

    Job Title: Lead Coffee BaristaKey Responsibilities:Greet and interact with every customer warmly.Proactively recommend products and assist with transactions to enhance the customer experience.Conduct product tastings and provide samples to customers.Commitment to Quality Standards:Ensure all items meet established visual and quality standards.Exhibit...

  • Warehouse Operations Manager

    7 days ago

    Harrisonburg, Virginia, United States USCS Full time

    Job SummaryWe are seeking a highly skilled and experienced Warehouse Operations Manager to join our team at USCS. As a key member of our operations team, you will be responsible for overseeing the daily activities of our warehouse staff, ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesSupervise and coordinate the...

  • Residential Location Operations Manager

    4 days ago

    Harrisonburg, Virginia, United States Aramark Full time

    Job OverviewThis is a senior management position, responsible for developing and executing business strategies to meet customer needs and expectations. Oversees and manages food service operations where customers order prepared meals from a menu.Key Responsibilities:Leverages coaching models to engage and develop team members to their fullest...

  • Food and Beverage Operations Manager

    1 week ago

    Harrisonburg, Virginia, United States DoubleTree by Hilton Harrisonburg Full time

    Job OverviewWe are seeking a dedicated and experienced Food and Beverage Operations Manager to enhance service excellence at our esteemed hotel. This role involves supervising the restaurant, kitchen, and banquet operations to ensure exceptional guest experiences and seamless event execution.Key Responsibilities:Manage daily activities of the food and...

  • Food and Beverage Operations Manager

    7 days ago

    Harrisonburg, Virginia, United States DoubleTree by Hilton Harrisonburg Full time

    Job SummaryWe are seeking a highly skilled Food and Beverage Supervisor to join our team at DoubleTree by Hilton Harrisonburg. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of our food and beverage department, ensuring exceptional customer service standards, and driving revenue growth.Key...

  • Facilities Operations Manager

    7 days ago

    Harrisonburg, Virginia, United States Sunnyside Retirement Community Full time

    About the Role:The Grounds Maintenance Manager will oversee the maintenance and upkeep of the Sunnyside Retirement Community grounds, ensuring a safe and welcoming environment for residents and staff. This role requires strong leadership and organizational skills, as well as the ability to prioritize tasks and manage multiple projects simultaneously.Key...

  • Event Operations Manager

    2 weeks ago

    Harrisonburg, Virginia, United States Horizon Hospitality LLC Full time

    Position OverviewHorizon Hospitality LLC is in search of a talented Senior Event Manager to join our dynamic team. This pivotal role will be responsible for leading a dedicated group of catering specialists, ensuring the delivery of exceptional food and beverage services for a diverse range of clients and events throughout the year.Location BenefitsOur venue...

  • Food and Beverage Operations Manager

    2 weeks ago

    Harrisonburg, Virginia, United States DoubleTree by Hilton Harrisonburg Full time

    Job OverviewWe are seeking a dedicated and experienced Food and Beverage Supervisor to enhance the quality of service at our esteemed hotel. This role involves managing the restaurant, kitchen, and banquet teams to ensure exceptional guest experiences and the successful execution of events. Ideal candidates will thrive in dynamic environments, enjoy engaging...

  • Food and Beverage Operations Manager

    1 week ago

    Harrisonburg, Virginia, United States DoubleTree by Hilton Harrisonburg Full time

    Job OverviewWe are seeking a dedicated and experienced Food and Beverage Supervisor to enhance the service quality at our esteemed hotel. This role involves managing the restaurant, kitchen, and banquet teams to ensure exceptional guest experiences and the successful execution of events. Ideal candidates will thrive in dynamic environments, enjoy engaging...

  • Lead Pharmacy Operations Manager

    1 week ago

    Harrisonburg, Virginia, United States Healthy Community Health Center Full time

    Position Overview: As the Pharmacy Manager at Healthy Community Health Center, you will play a crucial role in the healthcare team, ensuring the delivery of high-quality, accessible, and affordable pharmaceutical care to our patients. About Healthy Community Health Center Healthy Community Health Center is a non-profit organization dedicated to providing...

  • Lead Pharmacy Operations Manager

    1 week ago

    Harrisonburg, Virginia, United States Healthy Community Health Center Full time

    Position Overview: As the Pharmacy Services Director at Healthy Community Health Center, you will play a pivotal role in the healthcare team, ensuring the delivery of high-quality, accessible, and affordable pharmaceutical care to our patients and the community. Key Responsibilities: Enhance Patient Care: Ensure timely and quality pharmaceutical services...

  • Senior Event Operations Manager

    2 weeks ago

    Harrisonburg, Virginia, United States Horizon Hospitality LLC Full time

    Position OverviewHorizon Hospitality LLC is on the lookout for a talented and experienced Senior Event Manager to join our dynamic team. This pivotal role will be responsible for leading a dedicated group of catering specialists who deliver exceptional food and beverage services for a diverse range of clients and events throughout the year.Why Join...

  • Lead Barista for Coffee Operations

    2 weeks ago

    Harrisonburg, Virginia, United States The GIANT Company Full time

    Job Title: Lead Coffee BaristaKey Responsibilities:Greet and interact with every customer warmly.Provide product recommendations and assist with purchases to enhance the customer experience.Conduct product demonstrations and offer tasting samples.Quality Assurance Focus:Ensure all items meet visual and quality standards.Implement safe food handling practices...

  • Area Manager

    3 days ago

    Harrisonburg, Virginia, United States Wal-Mart Stores , Inc. Full time

    Job SummaryAs an Hourly Supervisor at Wal-Mart Stores, Inc., you will be responsible for leading a team of associates in a specific area of the store. Your primary goal will be to ensure customer satisfaction by maintaining a well-organized and stocked area, providing excellent customer service, and working collaboratively with your team to achieve sales...

  • Community Operations Manager

    5 days ago

    Harrisonburg, Virginia, United States Park Properties Management Company Full time

    Job Opportunity at Park Properties Management CompanyJob Summary:Park Properties Management Company is a leading provider of residential and commercial property management services in Virginia. We are seeking an experienced and customer-focused Assistant Community Manager to join our team at Preston Lake, an apartment community in Harrisonburg, VA.About the...