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Residential Location Operations Manager

2 months ago

Harrisonburg, Virginia, United States Aramark Full time
Job Overview

This is a senior management position, responsible for developing and executing business strategies to meet customer needs and expectations. Oversees and manages food service operations where customers order prepared meals from a menu.

Key Responsibilities:

  • Leverages coaching models to engage and develop team members to their fullest potential.
  • Ensures individual and team performance meets business objectives and client expectations.
  • Ensures safety and sanitation standards in all operations.
  • Maintains effective client and customer relationships for mutually beneficial business partnerships.
  • Identifies client needs and communicates operational progress.
  • Ensures the completion and maintenance of profit and loss statements.
  • Delivers business and company financial targets.
  • Adopts all company processes and systems, understands performance metrics, data, order and inventory trends; educates teams on key levers to improve margins.
  • Creates value through efficient operations, appropriate cost controls, and profit management.
  • Complies with Operational Excellence fundamentals by meeting and maintaining food and labor initiatives.
  • Ensures entire team is trained and able to execute.
  • Supervises team regarding production, quality and control.
  • Maintains a safe and healthy environment for clients, customers and employees.
  • Primarily responsible for food service at an assigned retail food location.
  • Assists manager in establishing and maintaining systems and procedures for the ordering, receiving, storing, preparing and serving of food & related products, as well as menu planning & development.
  • Ensures that requirements for appropriate sanitation and safety levels in respective areas are met.
  • Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases.
  • Assists in location forecast and accounting.
  • Conducts period inventory; performs other functions such as maintaining records to comply with company, government and accrediting agency standards.
  • Coordinates activities with other internal departments.
  • Interfaces with vendors and key service users within client organization.
  • Manages Front of House (Cafeteria, Food Court, Quick Service) dining operations.
  • Develops and implements retail services plans to improve service, quality and profitability of service areas.
  • Maintain effective working relationships with other departments to provide a unified retail experience for customers.

Requirements:

  • Requires at least 4 years of experience.
  • Requires 1-3 years of experience in a management role.
  • Previous experience in retail required.
  • Requires a bachelor’s degree or equivalent experience.
  • Strong communication skills.
  • Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
  • Must be able to stand for extended periods of time.
  • Ability to demonstrate excellent customer service using company standard service model.