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Account Representative
2 months ago
We're more than just a bank - we're a trusted partner in prosperity. Our Account Representatives play a vital role in nurturing the relationships that define us.
Key Responsibilities- Customer Interaction: Greet customers with a warm smile and genuine enthusiasm, making them feel welcome from the moment they walk through the door.
- Transaction Processing: Process customer transactions accurately and efficiently, ensuring a seamless banking experience every time.
- Needs Assessment: Listen actively to customers' needs and offer personalized solutions that meet their financial goals.
- Product Education: Educate customers on our products and services, empowering them to make informed decisions about their finances.
- Problem-Solving: Be a proactive problem-solver, addressing customer concerns with empathy and professionalism.
- Team Collaboration: Collaborate with teammates to create a positive work environment and exceed customer service goals.
- Education: High school diploma or equivalent; previous customer service experience preferred.
- Communication Skills: Excellent communication skills and a passion for helping others.
- Organizational Skills: Detail-oriented with strong organizational skills.
- Adaptability: Ability to multitask in a fast-paced environment.
- Math Skills: Basic math skills and familiarity with banking operations.
- Personal Qualities: A genuine desire to make a difference in the lives of others.