Microsoft Cloud Support Specialist
2 weeks ago
Trusted Tech Team is a prominent provider of Microsoft Cloud Solutions, focusing on Microsoft Cloud services, perpetual licensing, and professional security services tailored for medium to large enterprises.
We are in search of a skilled Cloud Support Engineer who will be tasked with addressing customer inquiries regarding technical challenges associated with their cloud service subscriptions. This role involves troubleshooting issues related to Microsoft 365 products and ensuring that support cases are managed effectively for prompt resolution.
Key Responsibilities:
- Assist customers with technical break-fix challenges.
- Diagnose and resolve issues with Microsoft 365 products and cloud services.
- Monitor and manage support cases to ensure timely resolutions.
- Escalate urgent client issues as required.
- Identify potential growth opportunities within client accounts and communicate these to the Account Manager.
Essential Skills & Qualifications:
- 2-3 years of experience with the Microsoft 365 Suite.
- 2 years of experience with the PowerApps suite.
- Required Microsoft Certification(s): MS-102 or AZ-104.
- Familiarity with Azure services and Microsoft cloud offerings.
- Experience in supporting multiple projects simultaneously.
Preferred Skills & Qualifications:
- 5+ years of experience in supporting Microsoft Cloud platforms.
- Strong analytical and problem-solving skills.
- Process-oriented mindset with excellent customer service capabilities.
- Ability to research complex subjects and communicate findings effectively.
Work Environment:
- On-site/in-office work schedule: Monday - Thursday, with remote work on Fridays.
- Office hours: 6:00 am to 4:00 pm.
- Cloud Support Engineer shift options: 6:00 am to 3:00 pm or 7:00 am to 4:00 pm.
Benefits:
- Comprehensive HMO Healthcare Coverage
- Vision and Dental Insurance
- 401(k) plan with a 4% employer match
- Employee Assistance Program
- Paid Time Off, sick leave, and holidays
- Paid Parental Leave
- Estimated salary range: $90K - $100K
*Trusted Tech Team is committed to equal employment opportunities.*
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