Microsoft Cloud Support Specialist

2 weeks ago


Irvine, California, United States Trusted Tech Team Full time

Trusted Tech Team is a prominent provider of Microsoft Cloud Solutions, focusing on Microsoft Cloud services, perpetual licensing, and professional security services tailored for medium to large enterprises.

We are in search of a skilled Cloud Support Engineer who will be tasked with addressing customer inquiries regarding technical challenges associated with their cloud service subscriptions. This role involves troubleshooting issues related to Microsoft 365 products and ensuring that support cases are managed effectively for prompt resolution.

Key Responsibilities:

  • Assist customers with technical break-fix challenges.
  • Diagnose and resolve issues with Microsoft 365 products and cloud services.
  • Monitor and manage support cases to ensure timely resolutions.
  • Escalate urgent client issues as required.
  • Identify potential growth opportunities within client accounts and communicate these to the Account Manager.

Essential Skills & Qualifications:

  • 2-3 years of experience with the Microsoft 365 Suite.
  • 2 years of experience with the PowerApps suite.
  • Required Microsoft Certification(s): MS-102 or AZ-104.
  • Familiarity with Azure services and Microsoft cloud offerings.
  • Experience in supporting multiple projects simultaneously.

Preferred Skills & Qualifications:

  • 5+ years of experience in supporting Microsoft Cloud platforms.
  • Strong analytical and problem-solving skills.
  • Process-oriented mindset with excellent customer service capabilities.
  • Ability to research complex subjects and communicate findings effectively.

Work Environment:

  • On-site/in-office work schedule: Monday - Thursday, with remote work on Fridays.
  • Office hours: 6:00 am to 4:00 pm.
  • Cloud Support Engineer shift options: 6:00 am to 3:00 pm or 7:00 am to 4:00 pm.

Benefits:

  • Comprehensive HMO Healthcare Coverage
  • Vision and Dental Insurance
  • 401(k) plan with a 4% employer match
  • Employee Assistance Program
  • Paid Time Off, sick leave, and holidays
  • Paid Parental Leave
  • Estimated salary range: $90K - $100K

*Trusted Tech Team is committed to equal employment opportunities.*



  • Irvine, California, United States Trusted Tech Team Full time

    Trusted Tech Team is a prominent provider of Microsoft Cloud Solutions, focusing on delivering comprehensive cloud services, perpetual licensing, and professional security solutions tailored for medium to large enterprises.We are in search of a skilled Cloud Support Engineer who will play a crucial role in addressing customer inquiries regarding technical...


  • Irvine, California, United States Trusted Tech Team Full time

    About Us:Trusted Tech Team is a leading Microsoft Cloud Solutions Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Professional and Security Services for medium and enterprise-sized businesses.Their robust team of in-house, U.S-based Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions...


  • Irvine, California, United States Bowman Williams Full time

    About the RoleWe are seeking a highly skilled Cloud Support Specialist to join our team at Bowman Williams. As a Cloud Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesDiagnose and resolve technical issues related to...


  • Irvine, California, United States Bowman Williams Full time

    About the RoleWe are seeking a highly skilled Cloud Support Specialist to join our team at Bowman Williams. As a Cloud Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesDiagnose and resolve technical issues related to...


  • Irvine, California, United States NavitsPartners Full time

    Job OverviewPosition: Cloud Security SpecialistKey Responsibilities: Develop and oversee cybersecurity measures for Azure and Office 365 platforms. Focus on Azure Active Directory, Microsoft cloud security solutions, and safeguarding data integrity. Set up security configurations and support in resolving security incidents.Essential Skills: Expertise in Dell...


  • Irvine, California, United States Trusted Tech Team Full time

    Job DescriptionOverview:Trusted Tech Team is a leading provider of Microsoft Cloud services, specializing in Microsoft Cloud solutions, Microsoft perpetual licensing, and professional and security services for medium and enterprise-sized businesses.As a Triage Engineer, you will be the first point of contact for all incoming client requests, responsible for...


  • Irvine, California, United States Solugenix Full time

    AWS Cloud Operations SpecialistLocation: HybridContract OpportunityJob OverviewSolugenix is collaborating with a prominent investment management firm in search of an AWS Cloud Operations Specialist. This role is designed for a long-term contract arrangement.The AWS Cloud Operations Specialist will be responsible for hands-on engagement with a variety of AWS...


  • Irvine, California, United States InterEx Group Full time

    Position: Cloud Security and Compliance SpecialistLocation: Irvine, CA (5 days onsite) - RELOCATION SERVICES AVAILABLESponsorship is available if neededJoin InterEx Group, a leading player in the networking hardware industry, as we expand our footprint in the United States. With a global customer base spanning over 170 countries, we are recognized as the...


  • Irvine, California, United States InterEx Group Full time

    Position: Cloud Security and Compliance SpecialistLocation: Remote - RELOCATION SERVICES AVAILABLESponsorship is available if neededJoin InterEx Group, a leading player in the networking hardware industry, as we expand our operations in the United States. With a global customer base spanning over 170 countries, we are recognized as the foremost manufacturer...


  • Irvine, California, United States Trusted Tech Team Full time

    About UsTrusted Tech Team is a leading Microsoft Cloud Solutions Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Professional and Security Services for medium and enterprise-sized businesses.Our team of in-house, U.S-based Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner...


  • Irvine, California, United States ECA Staffing Solutions, Inc. Full time

    ECA Staffing Solutions, Inc. is in search of a Cloud Solutions Engineer who possesses Microsoft Azure certifications, specifically the AZ-104 and AZ-305. The successful candidate will demonstrate a comprehensive understanding of Microsoft Azure services and infrastructure, along with a proven track record in architecting and executing Azure-based solutions....


  • Irvine, California, United States Culver Careers (CulverCareers) Full time

    We are in search of a dedicated and skilled Cloud Security Engineer to take on a vital role in protecting our organization's information and systems, ensuring compliance with industry security standards and regulations. This position will involve spearheading the development and upkeep of our security and compliance initiatives.About Culver Careers:Culver...


  • Irvine, California, United States CGS Business Solutions | INC 5000 Company Full time

    About CGS Business Solutions:CGS Business Solutions is dedicated to assisting you, as a valued Technical Professional, in discovering the next pivotal step in your career. We connect professionals like you to fulfilling consulting or permanent positions in your field of expertise. We are currently in search of Technical Professionals who are looking for...


  • Irvine, California, United States Culver Careers (CulverCareers) Full time

    We are looking for a dedicated and skilled Cloud Security Engineer to play a vital role in protecting our organization's information and systems, ensuring compliance with industry security standards and regulations. You will take charge of the development and upkeep of our security and compliance initiatives.About Culver Careers:Culver Careers is a prominent...


  • Irvine, California, United States Amazon Full time

    About the RoleWe are seeking a highly skilled and experienced Enterprise Account Manager to join our team at Amazon. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our presence in the enterprise market.Key ResponsibilitiesDevelop and execute comprehensive account plans to drive revenue growth and market...


  • Irvine, California, United States Culver Careers (CulverCareers) Full time

    We are looking for a dedicated and skilled Cloud Security Engineer to take on a vital role in protecting our organization's information and systems, ensuring compliance with industry security standards and regulations. You will be tasked with overseeing the development and upkeep of our security and compliance initiatives.About Culver Careers:Culver Careers...


  • Irvine, California, United States Culver Careers (CulverCareers) Full time

    We are looking for a dedicated and skilled Cloud Security Engineer to take on a vital role in protecting our organization's information and systems, ensuring compliance with industry security standards and regulations. You will oversee the establishment and upkeep of our security and compliance initiatives.About Culver Careers:Culver Careers is a prominent...


  • Irvine, California, United States Culver Careers (CulverCareers) Full time

    We are in search of a dedicated and skilled Cloud Security Engineer to play a vital role in protecting our organization's information and systems, ensuring compliance with industry security standards and regulations. You will take charge of the execution and upkeep of our security and compliance initiatives.About Culver Careers:Culver Careers is a prominent...


  • Irvine, California, United States Culver Careers (CulverCareers) Full time

    We are in search of a dedicated and skilled Cloud Security Engineer to take on a vital role in protecting our organization's information and systems, ensuring compliance with industry security standards and regulations. This position involves overseeing the development and upkeep of our security and compliance initiatives.About Culver Careers:Culver Careers...


  • Irvine, California, United States Solugenix Full time

    Cloud DevOps EngineerLocation: HybridContract Type: Long TermJob Overview:Solugenix is collaborating with a prominent investment management firm in search of a Cloud DevOps Engineer. This role is a long-term contract opportunity.The Cloud DevOps Engineer will engage directly with a variety of AWS services, including EC2, EKS, ECS, S3, VPC, Route53, Lambda,...