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Cloud Support Specialist

2 months ago

Irvine, California, United States Bowman Williams Full time
About the Role

We are seeking a highly skilled Cloud Support Specialist to join our team at Bowman Williams. As a Cloud Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Diagnose and resolve technical issues related to cloud-based systems, including Windows Server, M365, VMware, and Azure.
  • Provide expert-level support for MS365 environments, including email, Azure Entra ID, and Intune.
  • Collaborate with clients to understand their technical needs and develop solutions to meet those needs.
  • Stay up-to-date with the latest technologies and trends in the cloud computing industry.
  • Work closely with our team to ensure seamless delivery of services to our clients.
Requirements
  • Strong experience with management of MS365 environments, including email, Azure Entra ID, and Intune.
  • Excellent problem-solving skills and ability to work in a fast-paced environment.
  • Strong knowledge of Windows 10/11, including baseline security policies.
  • Experience with RMM and remote assistance tools, such as ConnectWise.
  • Good communication and interpersonal skills.
Preferred Qualifications
  • Email Security/Spam filtering experience, including Ironscales and Proofpoint.
  • Experience with SQL Server.
  • Familiarity with hosted VoIP systems.
What We Offer
  • Competitive salary range of $55,000 - $65,000.
  • Health, dental, and vision insurance.
  • 401(k) with company match.
  • PTO and paid holidays.
  • Certification reimbursement.
  • Paid overtime.
  • Hybrid work-from-home arrangement after onboarding.