Technical Support Specialist
2 weeks ago
About CGS Business Solutions:
CGS Business Solutions is dedicated to assisting you, as a valued Technical Professional, in discovering the next pivotal step in your career. We connect professionals like you to fulfilling consulting or permanent positions in your field of expertise. We are currently in search of Technical Professionals who are looking for stimulating and rewarding opportunities for the following role:
Position Overview:
CGS is currently inviting applications for a Technical Support / Service Desk Analyst role, which may lead to a permanent position. This role will deliver daily technological support to end-users across the organization. Under the guidance of the IT Director, this position will offer technical assistance regarding all computer hardware, software, and peripheral devices to ensure that end-users can operate effectively with minimal interruptions or downtime due to technical issues.
Key Qualifications:
- Experience with Active Directory is highly advantageous.
- Proficiency in operating systems (Windows 2007/2008/2010).
- Familiarity with data communication tools and software.
- Competence in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook).
Primary Responsibilities:
- The primary duty of the Technical Support Specialist is to deliver technical assistance and training related to software and hardware to internal users, primarily through incoming phone inquiries.
- Create, maintain, and manage user accounts within Cloud Azure Active Directory.
- Provide training and troubleshooting for user access to proprietary web resources.
- Resolve user issues and requests through a ticketing system and communication channels.
- Manage user access and permissions on proprietary platforms.
- Utilize service management tools for effective tracking of service requests.
- Engage with users via ticketing systems, email, and phone communications.
- Support mobile devices, including Apple and Android products.
- Configure and maintain hardware such as PCs, laptops, and printers.
- Ensure network security and oversee user account administration.
CGS specializes in IT business solutions, staffing, and consulting services, with a strong emphasis on IT Applications, Network Infrastructure, Information Security, and Engineering. As an INC 5000 company, recognized as one of the Best Places to Work, and honored as one of the Best IT Recruitment Firms in California, CGS continues to excel in attracting and retaining top talent in a rapidly evolving business landscape.
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