Solutions Architect

1 week ago


Bodega Bay, California, United States Ema Full time
Job Title: Solutions Architect

Ema is seeking a highly skilled Solutions Architect to join our team. As a Solutions Architect, you will play a critical role in designing and implementing Ema's AI technology solutions for enterprise customers.

Key Responsibilities:

  • Collaborate with sales leadership to understand customer requirements and develop technical solutions deployment plans.
  • Develop in-depth knowledge of Ema's technology and underlying architectures.
  • Deliver compelling product demonstrations to potential customers, showcasing key features and benefits.
  • Work closely with customers to execute successful proof-of-concepts, demonstrating the feasibility and value of Ema in their environment.
  • Position yourself as a trusted advisor to key customer stakeholders, focusing on achieving their desired business outcomes.
  • Collaborate with customers to design and architect solutions that align with their business goals, ensuring seamless integration with existing systems.
  • Drive project teams towards common goals of accelerating the adoption of Ema's solutions.
  • Demonstrate and communicate the value of Ema's solution throughout the engagement, from demo to proof of concept to running workshops, design sessions, and implementation with customers and stakeholders.
  • Help take Ema's solution from proof-of-concept to production.
  • Understand customers' cloud/on-prem environment and their unique needs for deploying Ema's solutions. Work with our engineering team to translate customer needs into a productionizable solution that fits into Ema's deployment models.
  • Manage the customer's problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer challenges on Ema's platform. Create repeatable processes. Create and maintain technical documentation, including solution architectures, integration guides, and best practices.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and product to resolve technical deployment obstacles and improve Ema.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 8+ years of experience as a Solutions Architect/Solutions Engineer, Sales Engineer, Forward Deployment Engineer, or in a similar technical pre-sales role.
  • Strong understanding of enterprise SaaS solutions and cloud technologies.
  • Solid experience with solution design, architecture, and integration.
  • Familiarity with relevant programming languages and technologies.
  • Customer-focused mindset with a passion for understanding and solving customer challenges.
  • Excellent presentation and communication skills, with the ability to convey complex technical concepts to diverse audiences.
  • Strong collaboration skills, with the ability to work effectively both independently and as part of a global team.

Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.


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