Beverage Service Supervisor
2 weeks ago
Beverage Service Supervisor
Job Category: Banquets Requisition Number: BANQU04799
Job Overview
The Beverage Service Supervisor is responsible for delivering exceptional banquet service to both internal and external guests. This role requires a professional demeanor and a proactive attitude at all times. Adherence to grooming and uniform standards, as well as compliance with company policies and procedures, is essential.
Key Responsibilities
- Uphold the highest customer service standards for all guests, ensuring an exceptional experience.
- Lead by example, aligning with the objectives of the banquet department and the overall food and beverage operations.
- Conduct pre and post-shift meetings with servers and bartenders to communicate event details, standards, and expectations.
- Manage daily operations, including organization, inventory control, and staff discipline.
- Foster a positive work environment through effective teaching, training, and coaching.
- Attend all scheduled training sessions and meetings to stay informed about current goals and policies.
- Ensure punctuality and reliability in all aspects of the role.
- Oversee product requisitioning and conduct monthly inventory checks.
- Inspect banquet rooms prior to events for cleanliness, temperature, and overall readiness.
- Act as a working supervisor, collaborating with staff while maintaining leadership responsibilities.
Qualifications
Knowledge, Skills, and Abilities:
- Prior experience in banquet service and bartending is essential.
- Strong verbal communication skills and a guest-oriented approach are required.
- Experience in previous roles within the organization is preferred.
- Ability to thrive in a fast-paced environment while maintaining composure under pressure.
- Familiarity with MICROS, Delphi, Microsoft Office, and cash register operations is advantageous.
- Physical ability to lift 20-30 pounds and stand for extended periods.
- Flexibility in scheduling and the ability to manage multiple tasks simultaneously are necessary.
Additional Requirements
Deliver outstanding guest service at all catered events, ensuring that service standards are consistently met. Responsible for all aspects of beverage service, including delegation of tasks and oversight during events. Reliable transportation is required for event coordination across the property.
Leadership Expectations
Set a high standard for all associates by demonstrating exceptional leadership skills and completing necessary training and certification programs.
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