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Event Services Manager

2 months ago

Farmington, New Mexico, United States Nemacolin Woodlands Full time

Event Services Manager

Job Category: Banquets Requisition Number: DIREC04731

Job Details

Description

We are looking to fill a vital role within our Food & Beverage department, responsible for the seamless execution of catered events on a daily basis. This position will ensure that our guests receive five-star service consistently.

Essential Functions of the Event Services Manager:

1. Maintain a safe and supportive working environment for all team members, free from any physical or psychological barriers, including safety hazards or harassment. Adhere to all resort safety protocols consistently.

2. Arrive at work punctually in the designated uniform and enforce this policy among all team members.

3. Present oneself in a professional manner at all times, demonstrating exemplary conduct both on and off the event floor.

4. Foster a positive workplace culture by teaching, training, and coaching team members, promoting a spirit of cooperation and teamwork, and proactively addressing event needs.

5. Meet all financial objectives set by the Director of Conference and Catering.

6. Assist in the annual budgeting process to accurately reflect the upcoming year's departmental business plan.

7. Exhibit sound financial judgment that contributes to profitability through revenue enhancement, budget management, and cost control.

8. Recognize the importance of every relationship with team members (internal guests) and maintain these connections.

9. Ensure comprehensive training for both new and existing team members, conduct annual performance reviews, and provide timely feedback regarding performance, offering discipline and praise in a fair and professional manner.

10. Empower team members to make decisions that enhance the guest experience.

11. Cultivate a positive work atmosphere devoid of gossip or harmful rumors.

12. Maintain open communication channels with team members at all levels.

13. Demonstrate initiative in fulfilling job responsibilities and willingly accept additional duties to reflect leadership and professional growth while adhering to resort policies.

14. Support participation in community initiatives endorsed by the hotel.

15. Exhibit effective time management and organizational skills.

16. Adapt swiftly to new challenges while seeking more efficient methods to perform current responsibilities.

17. Pursue ongoing professional development through industry literature and participation in professional organizations.

18. Maintain a healthy work-life balance.

19. Assist other departments when business levels necessitate collaboration.

20. Delegate tasks to appropriate individuals with clear instructions.

21. Organize daily activities for maximum productivity.

22. Review weekly schedules for team members and coordinate supervisors and assistant managers/directors.

23. Ensure accuracy in detail-oriented tasks.

24. Understand and comply with local alcohol laws and regulations.

Knowledge, Skills, and Abilities Required:

A bachelor's degree in Hospitality Management or a related field, or equivalent experience in food and beverage operations.

Located in the scenic Laurel Highlands, Nemacolin Woodlands Resort is the premier destination for launching a Five-Star, Five-Diamond career in hospitality. We are committed to attracting, retaining, and developing top talent in the industry. Our unique amenities and a strong track record of exceeding standards make us an employer of choice for those pursuing careers in lodging, guest services, food and beverage, recreation, culinary arts, golf, and retail.

Through various training initiatives and a commitment to career development, we aim to equip our associates with the skills necessary for advancement within our organization, offering competitive wages and a comprehensive benefits package, including:

  • An attractive 401(k) plan
  • Paid vacation, holidays, and personal time
  • Family medical, dental, and vision insurance
  • Long-term and short-term disability insurance
  • Employee assistance program
  • Educational assistance
  • Local and resort discounts
  • On-site uniform and dry-cleaning services
  • Discounted meals during breaks

Professional Development:

At Nemacolin Woodlands Resort, we encourage our associates to grow within the organization and gain experience across various departments to better understand the hospitality industry. We pride ourselves on promoting from within, with many of our mid and upper-level managers starting in entry-level roles.

Recognition Programs:

We acknowledge that our associates set us apart through their commitment to exceptional service. Each month, associates can nominate peers who have demonstrated outstanding service or leadership. Winners receive recognition and awards for their contributions.

Mentoring Programs:

New associates receive tailored mentoring to enhance their growth and career interests, sharing knowledge and encouragement along the way.

Awards and Accolades:

Nemacolin Woodlands Resort has been recognized in the hospitality industry for superior customer service and outstanding facilities, including the Forbes Travel Guide Five-Star rating and the AAA Five-Diamond rating.

Qualifications:

Skills:

Behaviors:

Preferred:

Detail Oriented: Capable of executing tasks with all necessary details for successful completion.

Leader: Inspires team members to follow their guidance.

Dedicated: Committed to tasks with loyalty and integrity.

Motivations:

Preferred:

Self-Starter: Motivated to perform independently.

Goal Completion: Driven to achieve tasks successfully.

Ability to Make an Impact: Motivated by contributing to project success.