Food and Beverage Host

2 weeks ago


Farmington, New Mexico, United States Arbor Lodging Management Full time

Bistro Attendant - Arbor Lodging Management

Job Category: Food & Beverage Requisition Number: BISTR001778

Overview

Arbor Lodging Management is a prominent hotel investment and management firm with a diverse portfolio of properties across the United States. We pride ourselves on delivering exceptional experiences to our guests, driven by a culture that emphasizes people, data, and accountability.

Position Summary

We are currently looking for a dedicated Bistro Attendant to join our team.

Key Responsibilities:

  • Engage with guests and colleagues in a warm, friendly, and service-oriented manner.
  • Assess daily meeting room requirements and prepare accordingly.
  • Maintain cleanliness of all Bistro equipment and areas, including the Speed Cook Oven, Barista Station, and Dining Room.
  • Ensure consistent attendance in alignment with Arbor Lodging standards, adapting to the hotel's scheduling needs.
  • Keep the display cooler fully stocked and ensure trash receptacles are emptied and sanitized.
  • Complete all closing shift responsibilities thoroughly.
  • Restock supplies as necessary.
  • Perform bartender duties, including setup, service, and menu knowledge.
  • Uphold high standards of personal appearance and grooming, including wearing the designated uniform and name tag.
  • Adhere to Arbor Lodging standards and regulations to promote safe and efficient hotel operations.
  • Provide guests with all food and beverage needs in a courteous and professional manner.
  • Clear, clean, and reset tables as required.
  • Ensure the Bistro is adequately stocked for both morning and evening service.
  • Accommodate special requests from guests or suggest suitable alternatives.
  • Familiarize yourself with the operation of the P.O.S. system.
  • Greet guests promptly and ensure menus are clean and presentable.
  • Answer phone calls according to established standards.
  • Possess comprehensive knowledge of service standards and menu offerings.
  • Handle cashiering functions, including closing checks and end-of-shift paperwork.
  • Execute opening and closing procedures and complete side work duties.
  • Maintain a friendly, helpful, and courteous demeanor towards guests and team members at all times.
  • Participate in meetings as required by management.
  • Perform any additional duties as assigned by management.

Qualifications:

Successful candidates will possess a high school diploma or equivalent, with prior experience in hospitality or a related field preferred. Key skills include:

  • Clear communication of information and ideas.
  • Ability to evaluate and choose among various courses of action swiftly and accurately.
  • Capability to work effectively in high-pressure situations.
  • Strong listening skills to understand and clarify concerns raised by guests and colleagues.
  • Basic understanding of financial information and arithmetic functions.
  • Ability to maintain composure and objectivity under pressure.

Benefits of Working with Arbor Lodging:

  • Competitive salary packages.
  • Annual performance reviews with potential for salary increases.
  • 401k program with company matching.
  • Additional benefits may be available.

Core Values:

At Arbor Lodging, we are guided by five core principles that foster a culture of growth, development, and progress:

  • Integrity: Always act with honesty and integrity, even when it is inconvenient.
  • Kindness: Lead with compassion and hospitality.
  • Accountability: Take ownership and deliver results.
  • Excellence: Strive to exceed expectations and embrace thoughtful change.
  • Diversity: Celebrate and respect individual differences and perspectives.

We look forward to welcoming new team members who share our commitment to excellence in hospitality.



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