Café Service Representative

2 weeks ago

Farmington, New Mexico, United States Arbor Lodging Management Full time

Bistro Service Associate - Arbor Lodging Management

Job Category: Food & Beverage Requisition Number: BISTR001778

Position Overview

Arbor Lodging Management is a prominent hotel investment and management firm with a diverse portfolio of properties throughout the United States. We pride ourselves on creating memorable experiences for our guests through exceptional service. Our organizational culture emphasizes a commitment to our guests and clients, driven by data and accountability.

We are currently looking for a

Bistro Service Associate

Key Responsibilities:

  • Engage with guests and team members in a friendly, attentive, and service-oriented manner.
  • Assess daily meeting room requirements and prepare accordingly.
  • Maintain cleanliness of all Bistro equipment and areas, including the Speed Cook Oven, Barista Station, and Dining Room.
  • Adhere to regular attendance as per Arbor Lodging standards, which may vary based on hotel needs.
  • Ensure display cooler is well-stocked and organized.
  • Keep trash receptacles clean and emptied, using appropriate liners.
  • Complete closing shift responsibilities effectively.
  • Restock supplies as necessary.
  • Perform bartender duties, including setup, service, and menu knowledge.
  • Maintain high standards of personal grooming and uniform compliance.
  • Follow Arbor Lodging standards and regulations to promote safe and efficient operations.
  • Serve guests with all food and beverage needs in a warm and professional manner.
  • Clear, clean, and reset tables as required.
  • Ensure Bistro is adequately stocked for both AM and PM service.
  • Accommodate special requests from guests or provide suitable alternatives.
  • Familiarize yourself with the operation of the Point of Sale (P.O.S.) system.
  • Greet guests promptly and courteously.
  • Ensure menus are clean and visually appealing.
  • Answer phone calls in accordance with established standards.
  • Possess comprehensive knowledge of service standards.
  • Be well-versed in menu items and current specials.
  • Carry out cashiering functions, including closing checks and end-of-shift paperwork.
  • Perform opening and closing procedures and side work duties.
  • Maintain a friendly and helpful demeanor towards guests and colleagues at all times.
  • Attend meetings as required by management.
  • Complete any additional tasks as assigned by management.

Ideal Candidates Will Have:

  • A high school diploma or equivalent; experience in hospitality or a related field is preferred.
  • Strong communication skills to convey information clearly.
  • Ability to evaluate and select among various courses of action quickly and accurately.
  • Capability to work effectively in high-pressure situations.
  • Excellent listening skills to understand and address concerns raised by guests and coworkers.
  • Basic understanding of financial information and arithmetic functions.
  • Ability to maintain composure and objectivity under pressure.

Benefits of Joining Arbor Lodging:

  • Competitive salary structure.
  • Annual performance reviews with potential for salary increases.
  • 401(k) plan with company matching.
  • Additional benefits may be available.

Our Commitment to Culture:

At Arbor Lodging, we uphold five guiding principles to foster a culture of growth, development, and progress:

  • Do the Right Thing: Act with integrity in all situations.
  • Lead with Heart: Demonstrate kindness and hospitality.
  • Be Accountable: Take ownership and deliver results.
  • Aim Higher: Strive to exceed expectations and embrace thoughtful change.
  • Celebrate Differences: Respect and embrace diversity in all forms.

We look forward to discussing this opportunity with you.

Arbor Lodging Management is an equal opportunity employer, providing employment opportunities without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable state and local laws governing nondiscrimination in employment.

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