Public Safety Communications Officer

2 weeks ago

Los Angeles, California, United States LifeLine Ambulance CA Full time

Compensation Starting At: $22.50/hr

Position Overview:

Key Responsibilities:

Unit Dispatching: Effectively coordinate and dispatch units in line with established guidelines and protocols.

Call Management: Handle incoming calls by evaluating their nature and providing suitable assistance or directing them to the appropriate personnel.

Team Collaboration: Collaborate closely with Communications Associates, Specialists, and the Matrix and CAD Commander to ensure seamless communication and resource coordination.

CAD System Management: Accurately update and enter information into the Computer-Aided Dispatch (CAD) system to maintain current records of incidents and unit statuses.

Resource Management: Assess and allocate resources based on the urgency and severity of incoming calls and ongoing situations.

Communication Hub: Act as a central communication point for field units, emergency services personnel, and other relevant stakeholders.

Emergency Coordination: Facilitate multi-agency responses during significant incidents or emergencies, promoting communication and collaboration among involved entities.

Quality Control: Ensure adherence to established protocols, procedures, and regulatory standards to uphold high service delivery and care standards.

Training Participation: Engage in ongoing training and skill enhancement programs to improve proficiency in emergency dispatch techniques and communication equipment usage.

Note: This job description is designed to provide essential information regarding the role and is not exhaustive of all responsibilities, duties, and skills required. Responsibilities may evolve or change in response to organizational needs.

Qualifications:

  • High school diploma or equivalent; additional education or training in emergency dispatching or a related field is preferred.
  • EMT (Emergency Medical Technician) or EMD (Emergency Medical Dispatcher) certification is mandatory.
  • Prior experience in emergency dispatching, call center operations, or a related role is advantageous.
  • Proficiency in utilizing computer-aided dispatch (CAD) systems, communication tools, and relevant software applications.
  • Strong communication abilities, including the capacity to convey information accurately and effectively in high-pressure scenarios.
  • Excellent organizational skills and attention to detail, with the ability to multitask and prioritize effectively.
  • Ability to work collaboratively as part of a team and engage with colleagues from diverse backgrounds.
  • Willingness to work shifts, including evenings, weekends, and holidays, as required in a 24/7 operational environment.

Compliance & Safety:

  • Review documentation for accuracy and adherence to processes.
  • Participate in scheduled and unscheduled compliance audits.
  • Implement corrective/preventive measures as determined by the Corporate Compliance/Audit Committee.
  • Collaborate with Internal Audit, Compliance, and Dispatch Operations on recommendations and changes to compliance and legal workflows.
  • Act promptly in accordance with Internal Audit and Corporate Compliance on any areas of concern.
o Adhere to and enforce all policies and procedures.
o Complete all required Compliance Training within the designated timeframe.
o Maintain a clean compliance record during the current review period.

  • Engage in Safety and Risk training and activities.
  • Represent the company positively through proactive involvement in public business and community activities.
  • Ensure a safe and productive work environment, promoting safety among peers.
  • Ability to read and interpret safety rules, operating instructions, and procedure manuals.

Work Environment:


The characteristics of the work environment described here are representative of those encountered while performing the essential functions of this role.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
It is primarily an indoor setting characterized by cleanliness, providing a comfortable atmosphere for administrative tasks.

The following factors represent the work environment:

  • Work is generally performed in a clean, indoor office environment with no adverse conditions of temperature or weather. Generally, working around others, working alone, face-to-face, and verbal contact with others. May work irregular schedule/hours.

Typing and Computer Interaction:
Daily responsibilities include extensive use of computers and other electronic devices. Employees engage in typing, data entry, and computer interactions.

Computer Screens:
Employees regularly work with computer screens for extended durations. Proper lighting and screen ergonomics are maintained to reduce eye strain and promote a healthy visual environment.


Verbal Communication:
The work environment encourages face-to-face and verbal communication among employees, fostering collaboration and camaraderie.

Irregular Schedule/Hours:
While primary work hours are defined, employees may occasionally work irregular schedules to meet organizational needs. Flexibility is embraced to accommodate varied demands.

Physical Demands
The physical demands associated with employees' duties are designed to be reasonable, with accommodation available for individuals with disabilities

The physical demands include:

Manual Dexterity:
Regular use of hands and fingers is integral to handle, feel, or operate objects, tools, or controls. Employees engage in tasks that require precise manual dexterity.

Reach and Arm Movement:

Frequent reaching with hands and arms is part of the job, especially when accessing files, equipment, or materials within the workspace.



Posture:

Employees are frequently required to sit for extended periods, emphasizing the importance of maintaining proper posture and using ergonomic seating.



Verbal Communication:
Regular activities involve standing, talking, and hearing, reinforcing the significance of effective verbal communication skills.

Prolonged Sitting:

The nature of tasks often involves prolonged periods of sitting, requiring employees to use ergonomic furniture and equipment to promote comfort and minimize strain.

LifeLine EMS is committed to providing a supportive work environment that prioritizes the well-being and comfort of employees. Reasonable accommodation is available to ensure that individuals with disabilities can perform essential job functions seamlessly.

This approach aligns with our commitment to fostering a workplace that values diversity, inclusivity, and the overall health of our team.


Cognitive/Psychosocial Requirements:

  • Communication
  • Attention to Detail
  • Critical Evaluation
  • Relationship Management
  • Ethical Practice

Position Type/Expected Hours of Work:

  • This is a full-time/part-time position within the office.

Closing Statement:

This summary is not an all-inclusive description of job duties.

Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based on company needs.


Support the Mission Statement and Philosophy of LifeLine EMS

  • Develop a plan for maintaining your own professional growth and development.
  • Respect the dignity, welfare, and basic rights of all patients and employees.
  • Maintain a high level of competency within the staff.
LifeLine Ambulance is a proud Equal Opportunity employer, m/f/d/v.

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