Technical Support Specialist
4 weeks ago
Job Summary:
We are seeking a skilled Field Engineer 3 to join our team at ThreePDS Inc. As a Field Engineer 3, you will be responsible for installing, diagnosing, maintaining, and servicing computer-related products at customer sites and/or depot locations.
Key Responsibilities:
- Provides support for software, hardware, and networking support for desktops, laptops, and servers
- Provides maintenance and support on legacy products
- Supports Core, server products
- Performs disk replacement on enterprise storage products
- Installs and maintains PCs and associated software, networks, servers, and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs, moves, adds, and changes as required
- Tests and certifies PCs, networks, servers, and client-approved applications
- Provides follow-up on problems or escalation
- Maintains a high degree of professionalism in actions, demeanor, and dress
- Ensures customer satisfaction throughout the service delivery transaction
- Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Requirements:
- 2 years of experience
Work Environment:
This is a non-driving position.
Duration:
Possibly long-term.
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