Information Technology Support Specialist

2 weeks ago


Waco, Texas, United States Green Echo Full time
Job Title: Information Technology Support SpecialistJob Summary:

We are seeking a highly skilled Information Technology Support Specialist to join our team at Green Echo. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients across the United States.

Key Responsibilities:
  • Respond to incoming calls and emails from clients in a timely and professional manner
  • Troubleshoot technical issues and provide technical support to clients
  • Escalate complex issues to senior team members when necessary
  • Utilize ticketing systems to track, document, and resolve issues
  • Maintain accurate records of client interactions and transactions
  • Identify and escalate trends and patterns in client issues to improve processes
  • Provide exceptional customer service and ensure client satisfaction
  • Participate in team meetings and trainings to enhance technical knowledge and skills
Requirements:
  • Bachelor's degree in a related field or an Associate's degree with relevant work experience
  • Exceptional customer service and communication skills
  • Ability to troubleshoot technical issues and provide technical support
  • Familiarity with ticketing systems and chat queues
  • Ability to learn and adapt to new technologies and software quickly
  • Certifications such as A+, Network+, and Security+ are helpful but not required
  • Ability to complete 6 weeks of training
  • Ability to work independently and as part of a team
  • Ability to multitask and prioritize in a fast-paced environment


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